Family Support Specialist - Client Services Call Center

Family Support Specialist - Client Services Call Center

We connect seniors and their families with trustworthy information, expert guidance, and quality services to simplify senior life.

Title : Family Support Specialist – Client Services Call Center

Be the First Voice of Compassion at Oasis Senior Advisors

Compensation : $20 / hour

Type : Full-Time

Why Oasis? Why Now?

Oasis Senior Advisors is redefining what families should expect from senior placement

services. We bring compassion, clarity, and personalized guidance to one of life's most

important decisions. With a track record of integrity and heart, we're proud to offer a

better way forward for seniors and their loved ones.

Your Role in This Movement

As a Family Support Specialist, you'll be the first point of contact for families taking

the brave step to seek help. With compassion and professionalism, you'll guide them

through their first interaction, gather essential details, and connect them with our

experienced Senior Living Advisors.

You'll make a real difference every day as you :

Serve as a calm, confident voice during an emotional time.

Follow a structured script while bringing your warmth and attentiveness to each

call.

Capture essential information and ensure seamless handoff to our team of

Operate with precision across phone systems, chat tools, and email platforms.

Adapt to evolving processes and support new workflows as our team and tools

grow.

Help families feel heard, supported, and one step closer to peace of mind.

Who You Are

You're a tech-savvy, service-oriented professional who :

Has 2+ years of high-volume, phone-based customer service

Communicates clearly and empathetically, even under pressure.

Navigates multiple tools and systems with ease (phone systems, email, internal

chat software).

Manages multiple tasks simultaneously, such as speaking on the phone while

updating records or communicating with colleagues.

Brings a genuine desire to help others, especially in sensitive situations.

Have experience in senior living or a healthcare-related field.

Hold an Associate's Degree.

What's in It for You?

A purpose-driven role where you impact lives every day.

A collaborative, supportive team that values growth and heart.

A front-row seat to process improvements and innovation in a fast-growing

organization.

Exposure to the senior care industry and a pathway to grow into advisory or

client-facing roles over time.

At Oasis, we believe care begins with connection. If you are ready to be the voice that

helps families take the first step toward peace of mind, we'd love to hear from you.

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