Animal Welfare Operations Manager (Los Angeles)

Summary :

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Who we are :

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCAs Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What youll do :

Oversee a fast-paced, dynamic nonprofit spay / neuter clinic. Enjoy a broad range of responsibilities : lead an engaged, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the CMs impact in the community. Veterinary medical experience is beneficial but not required to excel in this role, as medical direction will come through the Regional Medical Director and the Regional Director of Nursing. The ideal candidate will bring passion for serving pets and people, as well as extensive professional operational leadership experience in a people-centered service industry such as retail, hospitality, or healthcare.

What youll get : Compensation :

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $110,000-$115,000 for a Registered Veterinary Technician (RVT) and is $107,000 - $112,000 for a non-Registered Veterinary Technician (non-RVT)

Benefits

Work / life balance :

paid vacation time to relax

paid sick time to heal

ten paid holidays to observe

plus - paid personal time to celebrate what and when you like

Terrific benefits package : medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)

Room to grow : the ASPCA has robust professional development programs to help you grow as a leader and a person

Support : we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

For more information on our benefits offerings,visit our website.

Work Schedule and Location :

This is typically a Monday Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. Clinic operates from 6 : 30 am-4 : 30 pm; flexibility is required to work various times to observe and manage full operation of the clinic.

This is an on-site position at the South Los Angeles Spay / Neuter Clinic.

Occasional travel outside Los Angeles (5% or less) may be required

Responsibilities :

Job Responsibilities include but are not limited to :

People Leadership (50%) :

Lead a team to achieve the clinics key program functions : client experience, nursing / medical support, and veterinary medicine.

Support a culture of respect, belonging and teamwork through regular 1 : 1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CMs People Partner as needed for guidance

Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff and Medical Staff Managers they will report to you (solid line) for all nonmedical job functions and will take direction from the Regional Medical Director or Director of Nursing (dotted line) for all duties related to veterinary medicine

Foster open 2-way communication with CM team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input

Provide open and direct feedback and communication to the CM Regional Management Team to execute the departments strategy and fulfill our mission

Be a consistent, visible presence at the South Los Angeles Spay / Neuter Clinic to answer questions, make timely operational and staffing adjustments, offer support, receive / give feedback, remove obstacles, and foster understanding and commitment to ASPCAs mission

Partner with the ASPCAs Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff

Collaborate with CMs Director of Training and the ASPCAs Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA

Coach Patient Liaisons (PLs) in delivering consistent, excellent client experience, including : building rapport, serving with a sense of urgency, accurate data entry, de-escalating upset clients, problem-solving and apologizing when things go wrong

Coach PLs in taking a non-judgmental approach to building relationships with community members and proactively connecting them with ASPCA services; monitor performance and make adjustments as needed

Identify, plan and prioritize opportunities to engage with the community and raise awareness of ASPCA services in the communities we serve

Planning, Execution & Administration (40%)

Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CMs Standard Operating Procedures to maintain smooth, consistent, top-quality operations

Monitor financial & administrative health of the program, including cash management, expenses, payroll, vendor management, and operational efficiency

Problem-solve : seek out root causes and course-correct to overcome obstacles

Work with the Regional Management Team to identify ways to continually improve operations and collaborate / share best practices with peers

Ensure Fear Free certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress

Support the ASPCAs commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team

Partner with ASPCA colleagues in Safety, Facilities and Legal to ensure a safe, secure and squeaky-clean environment at the South LA spay / neuter clinic.

Maintain a safe and healthy workplace for all staff, clients and animals : ensure 100% compliance with OSHA and DOT regulations and ASPCA safety guidelines, cultivate a culture of safety and injury / incident awareness and prevention

Monitor inclement weather and emergency events that may impact operations; prepare and execute plans to prioritize safety

Work effectively with inter-agency partners generally other animal welfare groups or municipal animal services agencies to advance ASPCA priorities in the region

Schedule PLs to optimize coverage at clinics and successful outreach in the field