Lead Technician, Technical & Show Operations - Universal Horror Unleashed

Job Description & Requirements

Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.

JOB SUMMARY

Supports management in directing and

Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.

JOB SUMMARY

Supports management in directing and coordinating activities of specific Technical & Show Operations functions and maintenance efforts. Provides work direction and leads the daily tasks of Team Member work to support the operation and venue maintenance. Leads the team by overseeing shifts, new installations and/or strikes for new design elements, and completing administrative duties in support of Technical & Show Management and compliance requirements. Upholds and reinforces company and venue specific policies and procedures. Maintains complete knowledge of technical functions and addresses any technical operational issues, elevating concerns to the appropriate Technical Supervisor when necessary.

JOB RESPONSIBILITIES

• Responsible to plan and delegate tasks to the appropriate Technical & Show Team Member. Communicates performance expectations in an effort to ensure proper completion of tasks; provides feedback for recognition and performance improvement. Completes necessary reporting and task management through the proper systems including Maximo to ensure effective communication between shifts as well as with Technical Management and Technical Coordinators.
• Actively reinforces company safety guidelines and programs, ensuring compliance and state regulations are adhered to. Monitors Team Member’s productivity, safety, and partnership with other departments. Leads technical work startup and stoppage while ensuring compliance with UHU standards and procedures. Monitors care, condition, use and storage of tools and equipment. Maintains material inventories and work orders as directed.
• Ensures proper completion of work orders and documentation within Maximo. Troubleshoots and takes direction for the execution of any Entertainment set and/or design changes within the operation, seasonal offerings, or special events in accordance to the approved design. Captures written behaviors using the Lead Observation-Report to support Technical & Show Management documentation and adherence to state requirements.
• Responsible for effectively communicating and coordinating necessary information of the Technical & Show operation to other UHU departments, Technical & Show leadership and affected Team Members. Communicates resources needed and work plans to leadership. Servers as first liaison for the Technical & Show team, Supervisors, and Human Resources.
• Supports training efforts for on-the-job training for all new Team Members and provides training updates to existing Team Members, completing proper documentation of all training completed. Assigns training shifts as necessary.
• Maintains a working knowledge of numerous technical operations, Entertainment show systems, and industry standards. Steps into assist the operation as necessary by performing Technician job duties. Completes all company mandated training and maintains any state required license renewals.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Individual Contributor

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Previous technical experience working in multiple themed entertainment systems and disciplines is a plus.
• Strong ability to work in a team environment and providing work direction.
• Must possess knowledge of audio and video theory as well as practical training and experience.
• Strong communication skills and ability to work in a team environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Local and state required licenses including OSHA 10
• Non-Work Gaming Card

EDUCATION

• High school degree or GED is required; Associate’s or Technical degree in related field is preferred.

EXPERIENCE

• 3+ years of technical experience in design, installation, and maintenance of entertainment systems with 1 year of providing work direction is required, 2+ years of experience within the professional entertainment or themed entertainment industry is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE