Service Desk Analyst

The City of Anaheim looking for a Service Desk currently has an opening for the position of IT Service Desk- Deskside Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from City of Anaheim employees and contractors, and supports users at every skill level with experience via telephone, email, and direct ticket submission. Executive or VIP support. Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10 / 11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms.

Candidates must be flexible to work any 8-hour shift within our hours of operation. This position has five-day, 40-hour work week. Teleworking capability is required.

CERTIFICATIONS REQUIRED : In addition to the qualifications listed, an Associate's degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred.

• Skills

Help desk, Service desk, Troubleshooting, Active directory, Technical support, Office 365

• Top Skills Details

Help desk,Service desk,Troubleshooting,Active directory,Technical support,Office 365

• Additional Skills & Qualifications

Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10 / 11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).

DESIRED SKILLS : Microsoft Active Directory and DFS experience, Microsoft Exchange Server-based email using Outlook, knowledge of service desk software and tools, mobile device support, VPN / remote connectivity support, technical writing, Web-based application support.

Summary : The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities : Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software is

• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $25.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Anaheim,CA.

• Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.