Service Desk Technician

Tech Support Analyst

Location : 10833 Le Conte Ave, Los Angeles, CA 90024 (users across multiple buildings)

Shift : M-F 8-5

Duration : 1 year contract

Candidates must have excellent communications skills and the following tasks :

• proficient in Windows and MacOS
• assist in documenting technical support procedures and maintain CMDB
• deploy and configure Windows and MacOS computers to end-user
• assist and troubleshoot with end-users as needed
• install and configure printers and iot on computers

In addition, the candidates must be able to perform basic computer hardware troubleshooting and remediation, as well as research unfamiliar scenarios. Candidates must be motivated and a self-starter but also know when to consult and escalate issues.