Client Support Specialist

A company is looking for a Client Support Specialist to provide exceptional service and support to customers and merchants.

Key Responsibilities

Provide omni-channel support across email, chat, and phone

Apply systematic troubleshooting to resolve complex customer issues

Educate customers on maximizing the benefits of products and services

Required Qualifications

3+ years of experience in a technical customer support role, preferably in Payments or Fintech

Education or training in finance or technology is a plus

Familiarity with tools such as Salesforce, Slack, and Google Suite

Ability to maintain a confidential and distraction-free workspace

Reliable high-speed internet connection