Job Description
What you will be doing :
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :
- Oversee and resolve all guest communication in a professional and courteous manner.
- Maintain guest accounts : guest checks, master accounts, vouchers, gift certificates, etc.
- Respond to all guests in a timely manner, ensure follow-up.
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy.
- Maintain and protect guest privacy and discretion.
- Other duties as assigned.
Qualifications
Your experience and skills include :
- Excellent communication and organization skills required
- Strong guest service background
- A professional presentation
- Previous customer service experience required
- Previous Opera Cloud experience is an asset
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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