Client Relations Manager

Client Relations Manager - Located on-site in Albany, NY.

Compensation - $50,000 - $90,000 annually.

• Growth, growth, and more growth!
• Ongoing legal training for attorneys and legal support staff!
• A collaborative team!
• Summer Friday schedules!
• A focus on work-life balance!
• Competitive salaries, incentives, and bonus structure!
• Career advancement opportunities!

Employee success and client experience are #1!

See why The Colwell Law Group is consistently voted as a top law firm!

• Voted as one of the Best Places to Work in the NY Capital Region for 2023!
• Ranked as one of America’s Top Law Firms 500 6 years in a row!
• Ranked as one of America’s Fastest Growing Companies by INC5000!

The Colwell Law Group, LLC ( CLG ) has been delivering exceptional legal services to the Capital Region and surrounding counties for two decades.

Our outstanding reputation has been earned through close collaboration with clients, understanding their legal needs, prioritizing their objectives, and guiding them toward success.

At CLG, we represent our clients with a team-oriented approach that capitalizes on the strengths and extensive experience of our legal team.

This collaborative strategy enables us to consistently achieve positive outcomes and add significant value to our clients' cases.

At CLG, clients benefit from a legal team, not just an individual attorney, all dedicated to upholding the firm's core values :

• Compassion
• Leadership
• Grit

Compensation :

$50,000 - $90,000 annually

Responsibilities :

At the firm, the Client Relations Manager sees sales as a service the firm performs for our prospective new clients ("PNCs ).

The CRM meets by telephone, Zoom, and / or in person, with PNCs who are assigned to his or her calendar by the intake specialist to help the PNC find clarity about their situation, educate them about their legal options, and help the client make the best decision for their future and for the firm to achieve its goals.

This position keeps detailed notes in a central database documenting all contacts with the PNC both before, during, and after the meeting, including follow-up attempts.

This position reports to the Sales Manager of the firm.

• Manage the schedule to balance availability for meetings with prospective new clients and for follow-up with PNCs who decline the firm's services.
• Maintains detailed client notes in a centralized database for easy reference and access.
• Be a collaborator and cover for your fellow salespeople to assist the firm and help prospective new clients find clarity and relief from their situation.
• Follow-up with current clients at set milestones and check-in points during their case or legal matter. This helps ensure client satisfaction and address any concerns or issues that may arise.
• Facilitates a professional introduction and transition to the legal team once the PNC has retained the firm to ensure a seamless onboarding process and effective collaboration between the PNC and legal team.
• Actively engages in dialogue with sales and firm management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the front-line experience.
• Utilize a consultative solution selling approach when conducting sales calls to illustrate the value and benefits of the firm’s service.
• May serve as a backup Intake Specialist, as needed.
• May supervise and lead other team members, as needed.
• Other duties as assigned by the Sales Manager or firm’s management team.

Qualifications :

• Be an independent, initiative-taker who thrives on immersion and communication in a rapidly changing legal environment
• Possess an initiative-taking, can-do attitude with great follow-through, resourcefulness, and diligence to exceed goals and expectations
• Has the ability to be an active listener, practice sensitivity, empathy, and compassion, and has a client service mindset
• Maintains a commitment to overall professional development, lifelong learning, and career upskilling
• Possesses excellent people skills and verbal and written communication skills
• Experience with Clio and KEAP CRM is preferred but not required
• Experience working in an environment that uses customer service performance metrics and scorecards to drive client experience satisfaction is preferred but not required
• Knowledge of the legal services industry is preferred but not required
• 1-5 years of experience selling high-ticket tangible products, professional services, legal services, or financial services is preferred but not required
• Experience providing direct leadership to a sales team is preferred but not required
• Great time management, interpersonal, and communication skills, both written and verbal
• Possess a valid U.S. driver’s license and be able to travel by car
• High school diploma required, bachelor’s degree preferred

About Company

What We Offer :

• Competitive salary and incentive plan
• 401(k) retirement plan with matching
• Health, dental, vision / Rx, pet, and life insurance policy options
• Paid time off, 7 personal days, 7 paid holidays, and a summer Friday program
• Open-door leadership philosophy
• Professional, diverse, inclusive, respectful, and friendly workplace environment

The Colwell Law Group, LLC is an equal-opportunity employer committed to providing fair treatment to all employees and applicants.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Discrimination is prohibited in all aspects of employment, including recruitment, hiring, promotion, training, and termination.

We aim to foster a diverse, inclusive, and supportive workplace where every individual is respected and valued for their contributions.