Field Service Engineer- 5-Axis Machine Tools

Overview

Job Description

Position Summary

The 5-Axis Product Service Engineer reports to the 5-Axis Product Manager and is responsible for traveling to customer and dealer facilities to install and service Sodick 5-axis milling machines and other Sodick machinery.

Responsibilities

• Install, service and perform basic training on all Sodick milling machinery. Need to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope). Travel by car or airplane to both customer and dealer facilities. % of Time 60%
• On-site intake of customer complaints regarding equipment malfunction and service issues and communication with customer and internal management regarding the technical analysis and determination. 30%
• Document all work done in a legible and technically sound manner. Submit both service and expense reports for reimbursement. 5%

Non-Essential / Marginal Responsibilities

Operate a variety of office equipment such as personal computer, printer, copier, fax and work with Microsoft Excel, Word and PowerPoint. % of Time As needed

Qualifications

Supervisory Responsibilities

J-18808-Ljbffr