Patient Service Representative

A company is looking for a Patient Service Representative who provides exceptional customer service and addresses patient needs efficiently.

Key Responsibilities

Answers calls and emails promptly, handling various patient inquiries and requests

Documents call information according to standard operating procedures and maintains patient confidentiality

Serves as a subject matter expert, conducts training, and resolves escalated issues

Required Qualifications

High school diploma or equivalent required; associate's degree preferred

Previous experience in healthcare, insurance, or patient services preferred

One year of work-related experience for Level I; additional experience required for higher levels

Knowledge of respiratory therapy or DME services preferred

Familiarity with Medicare, Medicaid, and commercial insurance processes is a plus