Talent.com
Sr Pilot Support Program Manager
Sr Pilot Support Program ManagerSouthwest Air • Dallas, TX, US
No longer accepting applications
Sr Pilot Support Program Manager

Sr Pilot Support Program Manager

Southwest Air • Dallas, TX, US
4 days ago
Job type
  • Full-time
Job description

Sr Pilot Support Program Manager

The focus of the Sr Pilot Support Program Manager role is the joint oversight and guidance of Flight Operations FAA Medical HIMS Program and the Flight Operations Pilot Specific Benefit Programs. This position will be called upon for interdepartmental liaison between Flight Operations, Inflight, Technical Operations, People, Supply Chain, and the SWA Executive Office. This position will be the Company representative to the FAA and industry for medical issues and programs, along with industry related activities.

Additional details :

  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities :

  • FAA Human Intervention Motivation Study (HIMS) and Pilot Medical Licensing Programs
  • Functions as the Company representative and intermediary to the FAA Office of Aerospace Medicine for Pilot Medical licensing and the HIMS Program managed by the Medical Specialties Division, in both Washington, D.C. and Oklahoma City, OK. Additionally works with FAA Aviation Regional and Local Medical Examiners (AME's) on the HIMS Program and licensing issues
  • Along with Leadership, provides guidance to the Vice President Flight Operations, System Chief Pilot and Contract Administration Team on proper medical disqualification criteria, impact and personnel management for Pilots involved in any fitness for certification and potential causes for flight disqualification
  • Directly works with physicians on program management, support, and treatment options
  • Provides guidance, coordination and counsel to Base Chief Pilots, SWAPA counter-parts, the Company Drug & Alcohol Team and Pilots participating in the HIMS Program and all licensing issues during HIMS Program enrollment and any eventual licensing recertification to return to work
  • Provides assistance to Base Chief Pilots and Pilots for all medical, DUI, and arrest issues that can affect a Pilot's FAA Medical License
  • Directly works with Pilots to navigate the assessment and treatment process and return-to-work protocols
  • Evaluates, with the Pilot's Association, all HIMS treatment facilities nationwide to ensure program standards are met
  • Directly negotiates and administers contracts for program participation with treatment centers
  • On occasion will be called upon to assist in direct program Pilot interventions and family assistance for care and rehabilitation on Pilot medical issues
  • Serves as the Subject Matter Expert to other Southwest Departments and labor unions for individual Employee Drug and Alcohol Treatment Plans and matters for Pilots
  • Provides inter-carrier support and networking for Drug and Alcohol, and HIMS related issues
  • Serves as the Flight Operations Representative in the SWA Drug and Alcohol Program; this includes education, impact analysis on program modifications from the FAA, labor union work and contract issues that arise from this program
  • Flight Ops Liaison to SWA Drug and Alcohol Team for all events involving a Flight Operations Employees- Pilots, Simulator Instructors, Simulator Technicians, and non-contract staff
  • Serves as the Flight Operations representative to the Company for all Pilot medical, fitness for duty, medical license, and recertification issues
  • Responsible for the medical oversight of Pilots who are on Inactive Status through Extended Sick Leave or on Long-term Medical Leaves of Absence to the Base Chief Pilots
  • Assists as required by the Contract Administration Team or Contract Negotiation Teams in establishing and evaluating benefits for the LOL and LTD Programs
  • Responsible for evaluating medical service providers for Southwest Airlines for domestic and international operations, establishing and meeting operational medical needs, and assisting in negotiating contracts with medical providers
  • Coordinates and assists the Base Chief Pilot or NOC Chief Pilot with medically related issues
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders
  • Knowledge, Skills and Abilities :

  • Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints
  • Ability to demonstrate empathy and high emotional intelligence in various situations dealing with both customers and fellow employees
  • Ability to work under pressure of tight deadlines with a sense of urgency
  • Ability to stay organized and deliver high quality work, paying close attention to details
  • Ability to use logic and reasoning to identify solutions, conclusions or approaches to problems
  • Ability to initiate tasks, perform duties, and respond to inquiries without direction or supervision
  • Ability to meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
  • Ability to handle difficult and stressful situations with professional composure
  • Ability to establish and maintain effective working relationships with other departments
  • Ability to articulate information in a clear and concise manner to a variety of audiences
  • Ability to exercise good judgement and ethical standards in a variety of situations
  • Knowledge of Microsoft Office Suite
  • Education :

  • Required : High School Diploma or GED
  • Experience :

  • Expert level experience, expansive and far reaching knowledge in :
  • case management in a substance abuse and / or social crisis program
  • working in regulatory compliance environment
  • DOT / FAA drug & alcohol related regulations
  • Physical Abilities :

  • Ability to perform work duties from [limited space work station / desk / office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Other Qualifications :

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to be on call to provide 24-hour service and assistance to internal Customers including some holidays and weekends, as needed
  • Pay & Benefits :

    Competitive market salary from $95,700.00 per year to $106,400.00 per year

  • depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
  • Benefits you'll love :

    Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

    Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings

    Potential for annual profit-sharing contribution in the Southwest Retirement Savings Planwhen Southwest profits, you profit

    Competitive health insurance for you and your eligible dependents

    Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

    Explore more benefits you'll love : https : / / careers.southwestair.com / benefits

  • Pay amount doesn't guarantee employment for any particular period.
  • 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
  • Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
  • Create a job alert for this search

    Sr Program Manager • Dallas, TX, US

    Related jobs
    Customer Support Program Manager

    Customer Support Program Manager

    VirtualVocations • Garland, Texas, United States
    Full-time
    A company is looking for a Customer Support Program Manager who will oversee customer support operations and enhance service delivery. Key Responsibilities Serve as the primary support liaison for...Show more
    Last updated: 3 days ago • Promoted
    SAP Program Manager

    SAP Program Manager

    Diverse Lynx • Dallas, TX, US
    Full-time
    Location : Dallas, TX (5 days Onsite) Mode of Hire : FTE (Full-time Employee) Program and Project Management : Manage multiple large-scale, complex, and specialized competency-based customer projects....Show more
    Last updated: 20 days ago • Promoted
    Program Manager, Customer Accessibility

    Program Manager, Customer Accessibility

    American Airlines Group • Dallas, TX, US
    Full-time
    Program Manager, Customer Accessibility.Location : DFW Headquarters Building 8 (DFW-SV08) Cities : Dallas - TX Requisition ID : 82128 This job will continue to be posted until at least 11 / 6 / 2025.If in...Show more
    Last updated: 2 days ago • Promoted
    Program Services Manager - Standardization

    Program Services Manager - Standardization

    Vizient • Irving, TX, United States
    Full-time
    When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authe...Show more
    Last updated: 23 days ago • Promoted
    Sr Specialist Sales Program Execution

    Sr Specialist Sales Program Execution

    AT&T • Dallas, TX, US
    Full-time
    Join AT&T's Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to ...Show more
    Last updated: 30+ days ago • Promoted
    SOX ITGC Program Manager

    SOX ITGC Program Manager

    VirtualVocations • Grand Prairie, Texas, United States
    Full-time
    A company is looking for a SOX ITGC Program Manager (Remote).Key Responsibilities Design and implement a comprehensive SOX ITGC compliance program aligned with regulatory requirements and industr...Show more
    Last updated: 4 days ago • Promoted
    Deputy Program Manager

    Deputy Program Manager

    VirtualVocations • Grand Prairie, Texas, United States
    Full-time
    A company is looking for a Deputy Program Manager.Key Responsibilities Manage scope, schedule, cost, technical, and staffing performance on major contracts to ensure timely delivery of services ...Show more
    Last updated: 30+ days ago • Promoted
    Technical Program Manager

    Technical Program Manager

    VirtualVocations • Mesquite, Texas, United States
    Full-time
    A company is looking for a Technical Program Manager to drive large scale network security initiatives.Key Responsibilities Assist in designing technical solutions, managing risks, dependencies, ...Show more
    Last updated: 30+ days ago • Promoted
    QA Program Manager

    QA Program Manager

    Blue Ribbon Global technologies LLC • Plano, TX, US
    Full-time
    Hello, Blue Ribbon Global Technologies, LLC.CA -Onsite / Plano Role-Test Program Manager- (QA Program Manager - Digital Transformation) Location : -Fremont. CA -Onsite If you are submitting Dallas- or ...Show more
    Last updated: 18 days ago • Promoted
    Sr. Technical Program Manager

    Sr. Technical Program Manager

    apkudo • Coppell, Texas, United States, 75019
    Permanent +1
    Work Authorization Requirement.Please note : This role does not provide visa sponsorship.Candidates must already have permanent authorization to work in the United States (e.Temporary work authoriza...Show more
    Last updated: 4 days ago
    Program Manager

    Program Manager

    VirtualVocations • Irving, Texas, United States
    Full-time
    A company is looking for a Program Manager responsible for overseeing multiple security projects and ensuring alignment with organizational goals. Key Responsibilities Manage multiple concurrent s...Show more
    Last updated: 30+ days ago • Promoted
    Program Services Manager - Standardization

    Program Services Manager - Standardization

    Vizient, Inc. • Irving, TX, United States
    Full-time
    When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...Show more
    Last updated: 30+ days ago • Promoted
    California Licensed Program Manager

    California Licensed Program Manager

    VirtualVocations • Mesquite, Texas, United States
    Full-time
    A company is looking for a Program Manager (Remote).Key Responsibilities Develop, evaluate, coordinate, implement, and monitor Payment Integrity initiatives Collaborate with various teams to ens...Show more
    Last updated: 16 days ago • Promoted
    Program Manager

    Program Manager

    Bowhead • Plano, TX, US
    Full-time
    Bowhead is seeking a Program Manager who will have responsibility for all aspects of program / contract performance in Plano, TX. The Program Manager will provide leadership along with Project Manager...Show more
    Last updated: 30+ days ago • Promoted
    Senior Technical Program Manager

    Senior Technical Program Manager

    VirtualVocations • Garland, Texas, United States
    Full-time
    A company is looking for a Senior Technical Program Manager, Deep Learning Software.Key Responsibilities Engage with cross-company partners to plan programs and coordinate teams to meet business ...Show more
    Last updated: 30+ days ago • Promoted
    Program Automation Integration Manager

    Program Automation Integration Manager

    VirtualVocations • Irving, Texas, United States
    Full-time
    A company is looking for a Program / Project Automation Integration Manager to enhance process efficiency and strategic visibility across project portfolios. Key Responsibilities Automate project tr...Show more
    Last updated: 6 days ago • Promoted
    Lead Program Manager

    Lead Program Manager

    VirtualVocations • Garland, Texas, United States
    Full-time
    A company is looking for a Lead Program Manager, Operational Transformation.Key Responsibilities Lead and deliver cross-company transformation initiatives focusing on AI adoption Maintain a road...Show more
    Last updated: 30+ days ago • Promoted
    Senior Program Manager (Value Stream Leader) - Integrated Strategic Solutions (Onsite)

    Senior Program Manager (Value Stream Leader) - Integrated Strategic Solutions (Onsite)

    Raytheon • Richardson, TX, US
    Full-time
    Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehens...Show more
    Last updated: 30+ days ago • Promoted