Clinic Manager

Job Description

Job Description : n n Job Summary : The Clinic Manager is responsible for directing day-to-day performance and operation of clinic work environment, including up to multiple functions or departments.

The Clinic Manager will assist in interpreting organizational policies and procedures and develop meaningful plans necessary to achieve objectives and goals.

This role will have a level of complexity, accountability, and management breadth such that the manager will be responsible for independent work experiences as part of the overall assessment of their ability and capability.

Essential Functions : Communication and Teamwork : Directs the day-to-day performance and operation of the department(s) assigned : Directs the delivery of service for the department(s) assigned.

Directs multiple functions and processes through the department(s) assigned. Ensures readiness for accreditation at all times.

Coordinates processes, and activities across all department(s) assigned. Organizes work across all department(s) in an effective manner.

Ensures adequate staffing across all department(s) assigned. Ensures compliance with all applicable regulations, policies, procedures, and standards.

Evaluates, establishes, monitors, and takes appropriate actions for follow-up for quality measures with the department. Evaluates, and monitors the workload and productivity of the department(s) assigned and takes any necessary corrective action.

Directs the timely completion of all work assignments and the work of those department(s) assigned. Ensures processes and systems for exceptional customer service are in place for all department(s) assigned : Ensures compliance with established customer service standards.

Utilizes customer satisfaction data and information to develop, implement and measures changes in customer service strategies.

Promotes a customer driven approach to service delivery that is culturally appropriate and based on customer input and feedback.

Evaluates, develops, and implements changes in policy, procedures, regulations and standards throughout the department(s) assigned.

Builds effective interpersonal relationships within the department(s) assigned, and throughout the GPTLHB. Resolves complaints and conflicts timely and appropriately according to standards and established guidelines.

Shares and receives information, opinions, concerns, and feedback in a supportive manner. Works collaboratively by building bridges and creating rapport with team members within departments and across the organization.

Works in a multi-disciplinary team environment. Ensures processes and systems for communication are in place for all department(s) assigned.

Remains visible and available to employees at all times in order to facilitate communication. Takes a leadership role on functional committees.

Ensures the development, implementation, and monitoring of communication methods in order to keep employees up to date on what is happening throughout GPTLHB and within the department(s) assigned.

Uses effective oral and written communication skills. Ensures that all required reporting and documentation processes are completed timely and accurately.

Facilitates and leads teams effectively. Leads and participates on committees and work groups throughout the GPTLHB. Improvement : Makes meaningful improvement to services, programs, and processes and / or organizational effectiveness that creates new value for customer-owners and employees.

Manages the strategic planning and improvement processes for all department(s) assigned. Ensures alignment with the Mission, Vision, Key Points and Operational Principles of the GPTLHB.

Develops and implements long range and short-range strategic initiatives and work plans using the GPTLHB strategic planning process and tools when implemented.

Monitors progress to work plans and provides written feedback and reports on a continuing basis weekly, monthly, and quarterly.

Uses improvement tools and methods in the day-to-day work and ensures use of these tools in all department(s) assigned. Develops, implements, and monitors measures to effectively oversee the long-term initiatives of the department(s) assigned.

Monitors outcomes of effectiveness and develop work plans for improvement and change across all department(s) assigned. Trains, educates, and deploys improvement tools, methods and processes throughout the department(s) assigned.

Participates in the corporate strategic planning processes and on improvement work groups and committees when implemented.

Works in a rapidly changing and innovative healthcare system. Makes meaningful improvement to services, program, and processes and / or organizational effectiveness that creates new value for customer-owners and employees.

Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).

Performs related duties. Professional Behavior : Effectively plan, organize workload and schedule time to meet the demands of the position.

Work in a cooperative and professional manner with OHC and GPTLHB staff. Treat Great Plains tribes and collaborators with dignity and respect.

Utilize effective verbal and written communication skills. Advance personal educational development by attending training sessions and seminars as appropriate.

Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.

Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect. Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.

Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and / or personalities.

Maintain and ensure organizational privacy and confidentiality. Handle crisis and tolerate stress professionally. Be self-directed and take proactive initiative to assist others.

Resolve issues with other departments and coworkers without direct supervision if needed. Exercise flexibility to alter plans / routines when situations require and continue to perform without projecting stress / frustration that would adversely affect the work environment.

Promote an alcohol, tobacco and drug-free lifestyle. Embrace modes of appearance and attire that reflect a professional presence.

Adhere to GPTLHB policies and procedures. Other duties as assigned by the Supervisor RequirementsParticipates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.

Familiarity and / or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.

Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and / or personalities.

Possess the ability to resolve issues with other departments and coworkers without direct supervision. Able to exercise flexibility to alter plans / routines when situations require and continue to perform without projecting stress / frustration that would adversely affect the work environment.

Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.

Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.

Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies. Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and / or grant regulations.

Supervisory Controls / Guidelines The supervisor sets the overall objectives and resources available. The employee and supervisor, in consultation, develop deadlines, projects, and work to be done.

The employee is considered an expert and is responsible for planning and carrying out the assignment, resolving most of the conflicts that arise, coordinating the work with others as necessary, and interpreting policy on their own initiative in terms of established objectives.

In some assignments, the employee also determines the approach and methodology to be used. The employee keeps the supervisor informed of progress and potentially controversial matters.

Completed work is reviewed only from an overall standpoint in terms of feasibility, compatibility with other work, or effectiveness in meeting requirements or expected results.

Guidelines for performing the work are scarce or of limited use. Administrative policies, precedents, laws and regulations are applicable but are stated in general terms.

The employee uses initiative and resourcefulness in deviate. Complexity / Scope and Effect The work typically includes varied duties that require many different and unrelated processes and methods, such as those relating to well established aspects of an administrative or professional field.

Decisions regarding what needs to be done include the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

The work requires making many decisions concerning such things as interpretation of considerable data, planning of the work, or refinement of the methods and techniques to be used.

The work involves isolating and defining unknown conditions, resolving critical problems, or developing new theories. The work product or service affects the work of other experts, the development of major aspects of administrative or scientific programs or missions, or the well-being of substantial numbers of people.

Contacts The personal contacts are with employees in the organization but outside the immediate department. People contacted generally are engaged in different functions, missions, and kinds of work, and may be representatives from various levels and departments within the organization, partner organizations, Tribal affiliate organizations, and employees of other healthcare organizations.

Personal contact, at this level, may also made with members of the general public, as individuals or groups, in a moderately structured setting.

The purpose is to justify, defend, negotiate, or settle matters involving significant or controversial issues. The work usually involves active participation in conferences, meetings, hearings, or presentations involving problems or issues of considerable consequence or importance.

The persons contacted typically have diverse viewpoints, goals, or objectives requiring the employee to achieve a common understanding of the problem and a satisfactory solution by convincing them, arriving at a compromise, or developing suitable alternatives.

Work Environment / Physical Demands The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking;

standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. The employee must be able to read, write, speak and hear.

The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, requiring use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals.

The work area is adequately lighted, heated, and ventilated. Supervisory and Management Responsibility This position is a first level supervisor and is usually responsible for the work performance of a small group of employees or a larger group with a homogeneous objective (i.

e., employees all perform same basic type of work). The employee is responsible for planning, organizing and monitoring day-to-day work on a short-term cycle.

This position assigns work to subordinates, adjusts workflow to maintain balance among positions and meet priorities or deadlines, and makes minor changes in structure, methods, or procedures as necessary to accommodate changes in work pattern, emphasis, or capability.

The employee may recommend major changes for higher level action. The employee usually counsels with employees and hears and resolves minor complaints and grievances and participates in performance evaluation and personnel management recommendations.

Education / Experience / Certificates / CredentialsBachelor’s degree and one (1) year of experience, or associate’s degree and three (3) years’ experience, or high school diploma or GED and five (5) years of progressively responsible experience.

This position requires post-secondary education and / or experience. Individuals must have applicable education and / or experience applying an extensive body of rules, procedures, or operations to perform a wide variety of interrelated or nonstandard procedural assignments and resolve a wide range of problems or to apply standard procedures in a technical field to perform such work as adapting equipment (requires consideration of the functioning characteristics of equipment), interpreting results of tests based on previous experience and observations (rather than directly reading instruments or other measures), or extracting information from various sources (requires considering the applicability of the information and the characteristics and quality of the sources).

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian / Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.