Service Desk Analyst
Embark on Your IT Career Journey with Our Technical Support Analyst Position
Are you a recently looking and eager to kick-start your career in the dynamic world of IT? Look no further! We are offering an exciting opportunity for a Technical Support Analyst to join our vibrant team.
This is more than just a job - it’s your first step towards a promising future in the IT industry.
As a Technical Support Analyst, you will be the tech wizard providing top-notch support to our customers. Your role will involve :
- Troubleshooting : You’ll be the Sherlock Holmes of hardware, software, and connectivity issues, using remote access tools to interact with customers via phone and chat.
- Tech Support : You’ll be the go-to person for over 3,000 staff members, handling an average of 25 customer interactions daily.
You’ll support a range of technologies, including Windows 10 / 11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
Learning & Growth : This role offers a steep learning curve, perfect for those who love challenges and rapid growth. You’ll gain hands-on experience with a wide array of technologies, enhancing your skills and knowledge every day.
Your success and the team’s success will be measured by key performance indicators (KPIs), including schedule adherence, first contact resolution, quality, and customer service.
So, are you ready to dive into the fast-paced world of IT support and make a significant impact? Join us today as a Technical Support Analyst and embark on a journey of learning, growth, and career advancement.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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