Welcome Center Coordinator, ESM

Welcome Center Coordinator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location : 26 Gibbs Str, Rochester, New York, United States of America, 14604

Opening : Regular

Time Type : Full time

Scheduled Weekly Hours : 40

Department : ESM HR & Admin Operations

Work Shift : UR - Day (United States of America)

Range : UR URG 106 H

Compensation Range : $21.36 - $29.90

Responsibilities

General Purpose : Under the general management and guidance of the Human Resources and Administrative Operations Director, the Welcome Center Coordinator supervises TAR and student workers. This position provides an environment that is welcoming, helpful and collegial for the Eastman community working both independently and collaboratively to carry out the functions of the Welcome Center by using a variety of logistical resources, knowledge of the academic environment, events, calendars, as well as faculty and staff information to assist staff, faculty, students, visitors and community members with inquiries via phone, email and in person. Maintains confidentiality of work and information that passes through the Welcome Center. Responsible for adherence to University & Eastman procedures, maintaining accurate records and proper recordkeeping practices.

Essential Functions

Mail and Deliveries

• Reviews and routes time-sensitive mail & packages to appropriate levels of management.
• Coordinates & distributes ESM package deliveries and manages the flow of incoming and outgoing mail.
• Maintains an up to date package delivery log
• Ensures mailbox listing is accurate and up-to-date.
• Informs employees via email of mail deliveries and mailboxes that are full and need to be picked up.
• Trains and supervises students to sort and distribute daily mail to faculty and staff mailboxes.
• Coordinates with Facilities upon the arrival and delivery of oversize items; trouble shoots when arrivals of such are unanticipated.
• Maintains current listing of mailbox holders; updates changes on mailbox directory as needed.
• Communicates policies with new mailbox holders and reminds departing mailbox holders to empty box and return key.
• Informs Facilities of mailbox and key malfunctions.

Customer Service / Information Management

Parking Management

Supervision

Administrative & Operational Support

Locker Management

Other duties as assigned

Minimum Education & Experience

Knowledge, Skills and Abilities

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.