Senior Client Service Specialist

Job Description

Job Description

GENERAL JOB DESCRIPTION

Active member of the Wealth Management Group. Responsible for client account related service, new business matters, account set-up and overall client service requests. Coach, train, and mentor new Client Service team members on various client requests and decisions for MAI Wealth Management clients.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for training, coaching, and reviewing new Client Service Specialist work.
• Mentors less experienced team members in all aspects of Client Service work
• Offers performance-based feedback on Client Service Specialist work.
• Responsible for all service-related matters to meet the needs and requests of Wealth Management clients.
• Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts.
• Structures and verifies the various money movements among clients' accounts.
• Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents.
• Partners with the Wealth Advisors to ensure complex billing specifications are set up for client accounts.
• Gathers, reviews, and submits portfolio tax information to clients and accountants.
• Responsible for client performance reporting – including reconciling statements to reports, updating manual reporting entries, making sure any new accounts are captured.
• Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintaining master account list; often interacts directly with the client based on complexity of account structure.
• Utilize deep level of knowledge to resolve service-related matters for client accounts.
• Assists senior level team with trading client accounts via the Moxy trading platform, as needed.
• Prepares and processes client wire transfers.
• Generates client correspondence to assist with account set up, client needs or queries.
• Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email)
• Ensures all client files and documentation adhere to MAI standards and can remediate any documents that require updating.
• Maintains and updates CRM lists for various mailings and contact pieces (MAInsights, other general alerts, etc.)
• Works with Operations to set up client accounts or make needed changes to keep accounts in good order.
• Leads projects, as needed.

EXPERIENCE / CREDENTIALS

COMPETENCIES

FEATURED BENEFITS :