Talent.com
Client Services Consultant II
Client Services Consultant IIUSA Jobs • Charlotte, NC, US
Client Services Consultant II

Client Services Consultant II

USA Jobs • Charlotte, NC, US
3 days ago
Job type
  • Full-time
Job description

Administrative Support And Customer Service Representative

Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities :

Overall accountability for : client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

Leads and participates in both customer- and internal-facing presentations and meetings.

Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

Participates in client account audits and strategic planning process.

Partners with Financial team in completion of client reports; analyzing results and identifying trends.

Leads and coordinates implementation of the addition of MetLife products on a basis.

Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

Maintains awareness and knowledge of MetLife's and competitors' products and trends.

Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills :

Required :

5-7+ years of relevant experience

Knowledge of Group Benefits core products including Dental and / or Life, Disability

Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

Excellent organizational, interpersonal, and communication skills, both written and verbal.

Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Ability to balance client expectations with MetLife capabilities

Self-motivated to learn more about the business and is proactive in personal development

Equal Employment Opportunity / Disability / Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

Create a job alert for this search

Client Consultant • Charlotte, NC, US

Related jobs
Senior Cloud Services Consultant

Senior Cloud Services Consultant

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Senior Cloud Services Consultant to join an industry-leading cybersecurity consulting firm in a remote capacity. Key Responsibilities Lead cloud engagements, including g...Show more
Last updated: 30+ days ago • Promoted
Business Process Consultant

Business Process Consultant

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Financial Issue Management Consultant.Key Responsibilities Lead execution of the Issue Management playbook and ensure timely resolution of major issues Coordinate resp...Show more
Last updated: 30+ days ago • Promoted
Equipment Support II

Equipment Support II

Sunstate Equipment • Concord, NC, United States
Full-time
Where Safety and People are Core Values!.We take care of our People and it shows!.Monday - Friday 7 : 00AM - 5 : 00PM (Overtime Eligible). Uniforms Provided AND cleaned for.Unique Vacation Overtime Aver...Show more
Last updated: 10 days ago • Promoted
Client Services Specialist II

Client Services Specialist II

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Client Services Specialist II for the overnight shift.Key Responsibilities : Respond to client support requests via email, chat, and phone, addressing various concerns ...Show more
Last updated: 30+ days ago • Promoted
Independent Contractor - Janitorial Service - Denver, NC

Independent Contractor - Janitorial Service - Denver, NC

City Wide Facility Solutions • Denver, NC, US
Full-time
City Wide Facility Solutions i.But we do more than manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems!.We ar...Show more
Last updated: 30+ days ago • Promoted
Client Services Specialist

Client Services Specialist

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Client Services Specialist I.Key Responsibilities : Respond to client e-mail support tickets, addressing various concerns Utilize online systems and support tools to re...Show more
Last updated: 30+ days ago • Promoted
Controller- Law Firm

Controller- Law Firm

Jobot • Matthews, NC, US
Full-time
This Jobot Job is hosted by : Dylan Currier.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $130,000 - $175,000 per year.For over 20 years, our fi...Show more
Last updated: 12 days ago • Promoted
IS Technician II

IS Technician II

Clean Harbors • Long View, NC, US
Full-time
This role will be active in the field responsible for the performance of tasks associated with hazardous waste clean-up, site-remediation, equipment decontamination and handling of hazardous materi...Show more
Last updated: less than 1 hour ago • Promoted • New!
Client Services Tech 1

Client Services Tech 1

Pace Analytical Services, LLC • Huntersville, NC, United States
Full-time
Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...Show more
Last updated: 17 days ago • Promoted
Customer Service Representative – Financial Services

Customer Service Representative – Financial Services

TTEC • Concord, NC, US
Full-time
Your potential has a place here with TTEC's award-winning employment experience.As a Customer Service Representative - Financial Services, working onsite in Concord, NC you'll be a part of bringing...Show more
Last updated: 30+ days ago • Promoted
Inside Sales Representative - On-site

Inside Sales Representative - On-site

Anticimex Carolinas • Matthews, NC, US
Full-time
Competitive Compensation – Impressive Benefits – Potential for Growth – Work / Life Balance.Now hiring in Charlotte, Mint Hill, and Matthews areas!. Drive Your Inside Sales Career Fo...Show more
Last updated: 30+ days ago • Promoted
Seasonal Senior Consultant

Seasonal Senior Consultant

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Seasonal Senior Consultant, CFO & Business Consulting - Transformation.Key Responsibilities Contribute to client deliverables and ensure alignment with professional sta...Show more
Last updated: 10 hours ago • Promoted • New!
Client Services Tech 1

Client Services Tech 1

Pace Analytical Services • Huntersville, NC, US
Full-time
Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...Show more
Last updated: less than 1 hour ago • Promoted • New!
Client Services Project Manager

Client Services Project Manager

VirtualVocations • Charlotte, North Carolina, United States
Full-time
A company is looking for a Client Services Project Manager to manage client relationships and project execution in the electronic discovery industry. Key Responsibilities Serve as the primary liai...Show more
Last updated: 30+ days ago • Promoted
Seasonal Bilingual Healthcare Customer Service Representative – Spanish-English – Remote in North...

Seasonal Bilingual Healthcare Customer Service Representative – Spanish-English – Remote in North...

TTEC • Concord, NC, US
Remote
Full-time
Your potential has a place here with TTEC's award-winning employment experience.As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina, you'l...Show more
Last updated: 30+ days ago • Promoted
Engineer III - Integrity Management

Engineer III - Integrity Management

Public Service Company of North Carolina, Incorporated • Gastonia, NC, United States
Full-time
The Gas Transmission Integrity Management organization is responsible for evaluating the risk and threats to the integrity of the gas transmission system then developing and implementing a strategi...Show more
Last updated: 9 days ago • Promoted
Direct Support Professional -Idd

Direct Support Professional -Idd

All Ways Caring HomeCare • Mooresville, NC, United States
Full-time
Direct Support Professional -Idd.US-NC-CONOVER | US-NC-NEWTON | US-NC-HICKORY | US-NC-HICKORY | US-NC-HICKORY | US-NC-TAYLORSVILLE | US-NC-HIDDENITE | US-NC-STATESVILLE | US-NC-MOORESVILLE | US-NC-...Show more
Last updated: 30+ days ago • Promoted
Oracle CC&B Functional Consultant

Oracle CC&B Functional Consultant

Enbridge Employee Services Inc • Gastonia, NC, United States
Full-time
Are you someone who thrives in a fast-paced, innovative environment? Enbridge is looking for a highly motivated individual for the position of Technical Manager on the USUI Program team.The incumbe...Show more
Last updated: 30+ days ago • Promoted