Call Center Representative

About Visio Hype :

Welcome to Visio Hype, where we turn your moments into unforgettable stories through the lens of creativity and passion!

At Visio Hype, we believe that every moment is a masterpiece waiting to be captured. We are not just a videography company;

we are storytellers who specialize in transforming your special occasions into cinematic experiences that you’ll cherish forever.

Job Description :

Visio Hype is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers and will provide exceptional service in a fast-paced call center environment.

Your main responsibilities will include resolving customer inquiries, providing product information, and managing customer accounts.

Responsibilities

• Answer inbound calls and respond to customer inquiries promptly and professionally
• Resolve customer issues and complaints in a timely manner, escalating as necessary
• Provide accurate and complete information about our products and services
• Update customer accounts with relevant information and maintain accurate records
• Follow communication scripts and guidelines to ensure consistency in customer interactions
• Identify and escalate priority issues to the appropriate department

Requirements

• High school diploma or equivalent
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure
• Proficient in the use of computers and call center software
• Previous call center experience is preferred but not required
• Ability to multitask and prioritize tasks effectively

Join the Visio Hype team and be part of an exciting and creative environment where your skills and talents can shine. Apply now to embark on a rewarding career in video production!