Account Manager

Account Manager

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business we transform lives through the world of work. We care about wellbeing, community engagement and our planet we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction and engineering sectors.

Role Description

The Account Manager will take responsibility for the health, growth and sustainability of all accounts they are assigned across Airswift's portfolio of customers. This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. They will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.

Key Responsibilities

The Account Manager is responsible for the management and sales for specifically assigned clients. The Account Manager maintains Airswift's current / new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth. The Account Manager is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors. Responsible for the interaction with the Delivery Centre to cover all client delivery needs across the Account Managers specified clients. Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements. Responsible for obtaining client work orders and new authorizations. Meet sales targets (KPIs) which are agreed with Regional Sales Director. Monitor and review monthly sales performance against forecast. Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements. Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding. This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.

Requirements

Excellent Microsoft skills, in particular Word & Excel. Strong demonstrable client service skills. Ability to identify new opportunities within a customer. Accredited degree or equivalent work experience. Ability to demonstrate client relationship skills, analyze opportunities, qualifying potential service lines and scope. Ability to network at a senior level. Account management experience with a proven record of providing excellent customer service. Strong interpersonal, communication, organization and time management skills. Ability to foster teamwork when working cross functionally. Highly self-motivated and objective driven.

What We Can Offer You!

Attractive monthly base salary + competitive performance bonus. Genuine career progression opportunities, either locally or globally! World-class training programmes and development opportunities. Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Real time recognition through our employee reward platform. Mental Health First Aiders to signpost you to support when you need it. Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc) Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world. Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.