Training & LMS Adoption Specialist (Hybrid Role based in Boston)

Job Description

Job Description

Training & LMS Adoption Specialist

The YMCA of Greater Boston is seeking a dynamic, multi-talented, service-oriented Training & LMS Professional to join our Human Resources Team.

The Training & LMS Adoption Specialist provides technical leadership in support of the YMCA of Greater Boston’s learning management system and delivers training to new and existing customers - either via remote meeting or in person.

This position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional functions.

The Training & LMS Adoption Specialist is the primary system administrator for the YMCA of Boston’s learning management system. (Absorb)

Essential Functions :

• Promote and market the use of the LMS and various training programs throughout the organization. Communicate new features, solve user or system issues and maintain and share knowledge of system best practices.
• Coordinate with client managers to ensure effective advertising of education initiatives.
• Understand customer needs and coordinate required resources within the LMS to provide them with support and ensure happiness, using a variety of applications / media to produce content.
• Assist with content development for training materials. Collaborate with internal training partners to plan, develop, and produce learning content to address organizational training and competency needs.
• Make recommendations for content management, workflow, processes, and enable a successful user experience for the LMS platform.
• Adds e-learning content to LMS by sourcing content or developing custom solutions to enable skill development across the organization.
• Facilitate training on LMS System to bolster usage and adoption.
• Deliver training to customers in both formal and informal settings.
• Facilitate customer webinars, focus groups, and other customer facing sessions.
• Work closely with key stakeholders to define training delivery strategies that consider desired outcomes, client learning needs and optimal delivery mechanisms.

This includes business, compliance, and soft skills training opportunities.

• Establish course objectives, develop training materials (user guides, exercises, training videos), coordinate training logistics and deliver training through a variety of methods that may include classroom, WebEx and e-learning mediums.
• Ensure that training objectives have been met and that staff have been adequately prepared to utilize the solution in their day-to-day roles.
• Maintain and report on key learning metrics on an ongoing basis and improve learning adoption within the organization.
• Collect and analyze training course evaluation data, modifying the training approach to improve effectiveness as needed.
• Manage and maintain the Human Resources SharePoint page.
• Manage the Learning Management System, vendor relationship and course uploads for course requirements.
• Responds timely and courteously to user requests for assistance related to LMS functionality and troubleshoots LMS technical issues and tracks until resolution.
• Administers LMS system access, uploads content, and runs reports as needed.
• Audits functional use of the LMS across the organization.
• Work with management to establish system and training maintenance procedures for ongoing effectiveness of the LMS system.
• Partners closely with external LMS vendor, IT, and Human Resources Leadership to implement LMS / Learning & Development solutions.

Education, Skills, and Experience Requirements :

• Requires a bachelor’s degree in Computer Science, Information Technology, Human Resources Management, Business Administration, Education, or a closely related field / background.
• 3+ years' prior experience administering a Learning Management System, (LMS)
• 5+ years’ experience designing, developing, and delivering business, compliance, and soft skills training.
• Demonstrated experience in designing and implementing e-learning course content, including course scripting, creation, and video-editing / production experience using tools such as Adobe Premier Pro or similar applications.
• Must be proficient using Microsoft Office 365, including PowerPoint, Word, Excel, Outlook, Teams and SharePoint
• Ability to collaborate effectively with internal and external contacts.
• Demonstrated problem-solving organizational, and time-management skills.
• Self-starter that can take ownership and pro-actively follow-through on actions.
• Strong business communication skills listening, speaking, and writing, are essential.
• Strong presentation and facilitation skills with the ability to deliver successful presentations to individuals and / or large groups at all levels of the organization.
22 days ago