California Service Delivery Manager

A company is looking for a Manager, Service Delivery.

Key Responsibilities

Improve key success metrics including Customer Satisfaction Score, Service Level Goals, and Quality Goals

Coach associates to meet company and client goals while addressing employee issues and coordinating training

Manage multiple tasks and projects while monitoring team attendance and absence

Required Qualifications

Minimum 1 year of call center or equivalent work experience

Ability to promote a performance-driven culture

Experience in mentoring and inspiring team members

Customer-focused mindset

Proficiency in understanding and manipulating data for reporting