Communications Supervisor

Dispatcher Promotional Only

Must be a current City of West Covina employee to apply.

Description : This recruitment is subject to close at any time. An eligibility list will be established and used for current and future vacancies.

Job Summary : Under supervision, dispatches police, fire, or other City or contract vehicles; maintains radio contact and status of each vehicle in the field; operates a computer terminal; operates a telephone switchboard, giving general information to callers and making necessary connections with other departments; and does related work as required.

Examples of Duties

Essential Functions :

• Serves on a shift basis as a dispatcher in the Communications Center; receives calls by telephone or radio.
• Dispatches appropriate fire, police or other City and contract equipment as needed to handle reported emergencies in the field.
• Maintains radio contact with units at all times during shift assignments and sends needed or requested assistance as indicated.
• Maintains a continuous current record of the status of all mobile units, indicating the disposition of each by mechanical or other means.
• Receives calls of a general nature, gives appropriate information to callers and routes calls to their proper destination.
• Sends and receives teletype messages and routes them to appropriate destinations.
• Operate a switchboard

Typical Qualifications

Required Knowledge : Knowledge of office procedures; ability to answer multiple telephone lines and provide information under stressful conditions; radio-telephone operation is desirable.

Experience : One year of general office experience which included heavy public contact providing information and assistance.

Skills : Keyboarding at 45 WPM.

Physical Profile : This position also requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. It also requires physical abilities associated with the ability to read, write and communicate in a work environment requiring no extraordinary physical strength or other special physical qualifications.

Special Working Conditions : Will be assigned to one of two 12 hour shifts; day shift or night shift.

Supplemental Information

The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Selection Process : Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process. The successful candidate will be required to pass a background check, Live Scan fingerprinting, and a pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate.