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Restaurant Manager - Antioch, TN

Restaurant Manager - Antioch, TN

Church's Chicken PRAntioch, TN, US
18 hours ago
Job type
  • Full-time
Job description

Join to apply for the Restaurant Manager - Antioch, TN role at Church's Chicken PR

Department : Field Operations

Job Summary : The Church's Restaurant General Manager is passionate about providing guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location.

Responsibilities

  • Provide a superior and memorable experience for all guests.
  • Achieve sales goals.
  • Control expenses to budget or better.
  • Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.
  • Direct reports typically include an Assistant Restaurant General Manager and / or Shift Leader; the number of direct reports may vary by location based on total sales volume, sales and geographic location.

Key Duties / Responsibilities

  • Create an in-store service environment that exceeds guest expectations for friendly, quick, and accurate service; build team commitment to guest service standards.
  • Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities.
  • Assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model.
  • Ensure all incoming calls are handled promptly, courteously, and professionally.
  • Direct and conduct regular training with team members; provide regular feedback and identify areas for improvement.
  • Cross-train with direct reports and assist in developing new skills.
  • Foster a workplace where team members strive to do their best, are rewarded for performance, and have fun.
  • Ensure compliance with federal, state and local laws, regulations, and ordinances.
  • Maintain a clean and safe restaurant for guests and team members.
  • Responsible for budgets and make adjustments as needed; ensure compliance with labor laws.
  • Understand, enforce, and adhere to all company policies and procedures.
  • Maintain restaurant inventory and ensure accessibility and organization.
  • Responsible for routine maintenance and repairs on all equipment.
  • Prepare and analyze operation reports.
  • Perform other duties as assigned.

    • Position Requirements (Education, Qualifications, Experience)

  • High school diploma or GED required; at least 1 year of supervisory experience in the restaurant industry.
  • Successfully complete all training and pass applicable tests.

    • Position Qualifications / Functional Skills

  • Must have a valid driver's license and proof of valid insurance.
  • Must be able to work 50–55 hours per week; flexible shifts including weekends.
  • Knowledge of restaurant policies, practices, and HR procedures.
  • Knowledge of labor cost reporting, operating statements, and other business-related reporting.
  • Excellent interpersonal skills; able to interact professionally at all levels.
  • Basic computer skills; knowledge of profit and loss statements.
  • Ability to implement policies and procedures; supervise others; manage conflict resolution.
  • Skilled in developing employees through coaching and building strong work habits; continuous focus on customer satisfaction.
  • Knowledge of recruiting and interviewing potential team members.

    • Church's Chicken is an equal employment opportunity employer and makes hiring decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • Industries

  • Restaurant / Hospitality

    • J-18808-Ljbffr

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    Restaurant Manager • Antioch, TN, US

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