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Service Desk Technician I

Service Desk Technician I

PEAKE Technology Partners, LLCBowie, MD, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Bowie, Maryland (On-site) Department :

  • Support Services Reports To : Support Services Manager Salary : $40,000-$55,000 About the Role PEAKE Technology Partners is seeking a motivated  Support Services Technician I  to serve as the first point of contact for client IT support needs.
  • In this role, you'll troubleshoot hardware, software, and network issues while delivering exceptional service to our valued clients.
  • If you're passionate about technology, thrive in a fast-paced support environment, and enjoy helping others, we want to meet you.

What You’ll Do Provide front-line technical support via phone, email, chat, and remote tools Troubleshoot desktop, laptop, printer, mobile device, and software issues Log and track service tickets, ensuring detailed and accurate documentation Perform installations, configurations, password resets, and account unlocks Diagnose technical problems and implement effective solutions Deliver professional, clear communication with clients at all times Escalate advanced issues to senior team members when needed Contribute to knowledge base documentation and process improvements Follow up to ensure successful issue resolution and a positive client experience What Makes Someone Successful Here  We hire  A-Players  who demonstrate PEAKE’s core values :

  • Competence  — You take pride in quality work and continuous learning Persistence  — You stay focused and find solutions, even when it’s challenging Supportiveness  — You communicate with care and build trust with clients and teammates These qualities make our team strong, collaborative, and successful.
  • Qualifications High school diploma required; associate’s or bachelor’s in IT preferred 6+ months of IT support experience (service desk / help desk environment a plus) Working knowledge of Windows / macOS and Microsoft Office Strong troubleshooting ability and technical aptitude Excellent verbal and written communication skills Customer-service mindset with patience and empathy Familiarity with ITSM / ITIL concepts (preferred) Ability to work efficiently, follow processes, and take accountability How We Measure Success Fast, accurate resolution of client issues Clear and thorough ticket documentation Positive customer satisfaction feedback Consistent professionalism and teamwork Powered by JazzHR
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    Service Desk Technician • Bowie, MD, US