Lobby Host | Front Desk Agent

Arlo Hotels is seeking a dynamic Lobby Host | Front Desk Agent. The successful candidate will be passionate about people, driven by purpose, and clever in their approach.

Responsibilities include welcoming and assisting guests, setting the tone for their experience, and providing exceptional customer service. The Lobby Host will also be responsible for check-in and out processes, receiving payment, correcting account and reservation discrepancies, and creating and canceling reservations.

Responsibilities and Authorities

• Treat guests with courtesy and respect in a variety of situations
• Provide exceptional customer service and create memorable experiences
• Respond to guest complaints promptly and professionally
• Report guest concerns or comments to the Front Desk Supervisor / Duty Manager
• Establish and develop long-term customer relationships
• Enhance guests' stay by creating an inviting atmosphere
• Coordinate and multi-task job duties in an active environment

Specific Duties

Requirements

About Arlo Wynwood

Arlo Wynwood is a 217-room hotel located in the vibrant Wynwood district of Miami. The hotel features a rooftop pool, outdoor bar, and lounge chairs, as well as a lobby lounge, retail shelves, and a full-serviced counter lobby bar and restaurant.

Benefits

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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