Analyst

About us

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National Grid is hiring a Billing Analysts in Syracuse, NY.

This is a Hybrid Role - Must live within a commutable distance to Syracuse, NY

Job Purpose

Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid. New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts. National Grid is seeking billing analysts to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.

Key Accountabilities

• Prepare process workflows to show an account's lifecycle from account initiation to account closure.
• Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing.
• Analyze and resolve accounts that do not bill and escalate those that cannot be resolved.
• Write reports tracking billing percentages and time to resolve.
• Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users.
• Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
• Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed.
• Analyze and answer customer questions on payments. Report on metrics.
• Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues.
• Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews.
• Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics.
• Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up to date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.

Qualifications

Knowledge & Experience Requirements :

Employees are expected to have the knowledge & experience listed below.

Capability Requirements :

More Information

Salary

$71,000 - $84,000 a year

Salary commensurate with location and experience

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.