Global Payments ACH Supervisor (2nd Shift)

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GENERAL FUNCTION : Under the direction of the respective manager within Global Payments Services, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high value (in the billions, international and domestic, time sensitive), funds transfer activity via the Fed ACH and EPN networks. This position facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Workflow Supervision : Along with the ACH Workflow Coordinator, plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness.

Ensures that production and risk standards are met and maintained in accordance with Federal, NACHA and Bancorp Rules and Regulations (FFIEC, E, NACHA, J).

Responsible for ensuring all regulatory guidelines are incorporated into daily operations procedures and that appropriate investigative review and escalation is conducted on all suspect payment activity.

Partners with multiple support partners within Operations, Product, and IT to resolve time sensitive and critical path complex customer issues.

Monitor, support, and troubleshoot operating issues involving file failures, rejects for both internal Bancorp application transmission owners as well as large scale corporate customers.

May need to facilitate and support account control agreements and other related documentation.

Identifies and recommends changes to enhance the effectiveness of quality assurance strategies.

Demonstrate mastery of all high risk ACH systems, processes, and related non-exempt responsibilities.

Maintains daily, weekly and monthly reporting, including risk mitigation, production and quality.

Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions.

Monitor and maintain systems relating to area of responsibility and redirect workflow based on data.

Ensures that procedures are followed for all Global Payments ACH Operations.

Responsible for monitoring individual and team productivity and quality, and providing feedback to management and employees. Oversees and assists in resolving escalated operational and customer service issues and / or employee problems.

Along with the ACH Workflow Coordinator, oversees training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities.

Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank.

Identify and implement work efficiencies through process improvement techniques.

Provide backup for Real-Time Payments and Spot systems.

Assumes additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES :

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

Preferred Bachelor's Degree with an emphasis on Business Administration & / or Finance & / or International or equivalent combination of education and experience.

HIGH RISK AREA. Requires annual background and credit check

3-5 years' experience in Banking, Funds transfer, Compliance or Operations preferred.

Two (2) years of supervisory experience preferred.

Excellent organizational skills.

Portray clear and easily understood written and oral communication skills.

Ability to change focus quickly as demands change constantly.

Ability to function in a fast paced environment.

Works with a sense of urgency and understands criticality of their position.

Ability to work in a team environment and promote team work.

Ability to work flexible hours as needed.

Intermediate level of knowledge of Microsoft Office Products, such as Outlook, Word, Excel and Access is required

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Global Payments ACH Supervisor (2nd Shift)

LOCATION Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.