Analyst, Digital Process

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary :

As a Newbuild Digital Product Associate, you will play a key role in supporting the development and management of digital products that serve the evolving needs of the Newbuild & Innovation department. Reporting directly to the Digital Product Manager, you will collaborate with senior leadership, stakeholders, end users, developers, and IT teams to deliver technical support, troubleshoot issues, and drive system enhancements.

Essential Duties & Responsibilities :

• Provide hands-on technical support for Newbuild digital tools, including troubleshooting issues, managing user access, and developing business intelligence reports (e.g., Power BI).
• Collaborate with stakeholders and department users to gather requirements and identify enhancement opportunities.
• Translate user feedback into clear, actionable insights for technical teams to implement improvements.
• Monitor tool performance and proactively implement updates and optimizations.
• Identify creative workarounds within existing technology to meet immediate business needs.
• Deliver direct support to end-users, ensuring effective use of digital tools in daily operations.
• Develop and maintain comprehensive documentation, including user guides and training materials.
• Work closely with the remote technical team in Manila to communicate user requirements, conduct user testing, and support the rollout of new features.
• Author requirements, epics, and user stories in Jira to guide development planning.
• Train end-users on tool functionalities and promote best practices for adoption.
• Partner with the Product Manager to explore new product opportunities through user research and market discovery.
• Demonstrate curiosity and initiative in exploring new tools and integration possibilities.
• Maintain flexibility to work across time zones, including alternating schedules to collaborate with teams in Europe and Manila.
• Conduct executive-level presentations to introduce new digital solutions, communicate rollout strategies, and foster awareness and adoption across leadership teams

Knowledge & Skills :

Education :

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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