Account Manager

Job Description

Job Description

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description :

Our Account Manager will play a key role in revenue growth and customer retention, supporting the expansion of our Elite Cloud SaaS platform within an existing customer base. This remote position is ideal for a strategic and relationship-driven professional who excels in consultative sales and cross-functional collaboration. The role involves driving upsell and cross-sell opportunities, managing customer accounts, and delivering long-term value to law firm clients.

What You'll Do :

• Cultivate relationships with key decision-makers in law firms and legal organizations.
• Identify and pursue upsell and cross-sell opportunities across the Elite Cloud platform.
• Lead strategic account planning and proactively manage customer renewals.
• Conduct deep discovery to understand client needs and present solution-based recommendations.
• Execute a structured sales process and contribute to continuous improvement of the sales playbook.
• Collaborate with internal teams including Sales Enablement, Product, Marketing, and Customer Success.
• Track pipeline, activities, and account insights using CRM systems (Salesforce, HubSpot).
• Coordinate cross-functional resources to support account growth and retention.
• Stay current on legal tech trends, product updates, and competitor offerings.
• Perform other duties as assigned to support the overall goals and objectives of the department / company.

What You'll Need :

Benefits :

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.