Customer Care Associate - Psychiatry and Mental Wellness

Customer Care Associate

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience. This position supports the Psychiatry & Mental Wellness Clinic. We are looking for a team member to support the opening shift of 7 : 30am-4 : 30pm.

Specific Responsibilities :

• Check-in patients via phone or live
• Update patients demographic and insurance information
• Verify insurance as needed
• Collect payments and reconcile cash drawers as assigned
• Refer patients to financial advocates as needed
• Prepare and provide appropriate patient paperwork
• Respond to walk-in patient needs
• Monitor waiting room for delays
• Check-out patients
• Schedule appointments
• Provide patients with clinical summary following visit
• Coordinate interpreting services for patients
• Reconcile appointments
• Answer phones, checks voicemails, monitors phone volume
• Collects and distributes mail
• Scan and fax documents
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Float in between front desk and scheduling areas as needed
• Provide satellite coverage as assigned
• Participate in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational initiatives
• Participate in outreach initiatives, community events, and seasonal clinics

Key Competencies :

Specified Skills :

Physical Demands : Not Applicable.

Supervisory Responsibilities : N / A

Education and Experience :

Required Licenses : N / A

Schedule : Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Position Compensation : $19.52 / hour, full time + full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.