Mgr, Customer Operations

Sr. Manager Diabetes New Intake Operations

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated salary range for this position is $75,000.00 - $90,000.00 annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Position Summary

Oversees the day-to-day operation of our DME Diabetes New Intake Customer Operations Department. Manages department workflows, directly manages New Intake Supervisors, monitors overall department pipeline and product category performance, ensuring results meet or exceed budgeted revenue targets. Makes appropriate recommendations and adjustments to processes and procedures or staffing to achieve required metrics. Owns and actively participates in manufacturer relationship management, ensuring referral volume remains consistent and grows according to established revenue targets. Takes appropriate intervention when referral volume decreases in order to re-establish required volumes that lead to target attainment.

Essential Job Functions

Job Requirements Qualifications

Education & Experience Required :

Additional Requirements :

Job Type : Full-time

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.