Front Office Receptionist - Arden, NC

Front Office Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose : to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve. Our goal is to make high-quality skin care more accessible while creating a rewarding work environment for our providers and employees. Not only do we offer competitive compensation and benefits packages, but we also promote a culture that is second to none!

The Front Office Receptionist in Arden, NC will be responsible for accurate and timely patient registration utilizing medical systems. This role will involve utilizing facility medical necessity tools to verify appropriate patient insurance coverage while adhering to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members, and other medical professionals.

Essential Duties and Responsibilities :

• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Note patient arrivals in Practice Management System (EMR).
• Identify patients by date of birth and name in the computer system and create new accounts when necessary.
• Prepare necessary patient paperwork prior to patients' appointments.
• Contact patients with "No Show" appointments to reschedule and make appropriate notes in the Practice Management System.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization.
• Assist in emergencies by responding promptly to patients in distress.
• Update patient information in the Practice Management System (EMR) as required.
• Verify insurance eligibility and financial status, and notify the Billing Department if prior authorization is necessary.
• Maintain a clean and organized reception area.
• Collect patient copays and balances at check-in / out while ensuring confidentiality of personal and financial information.
• Adhere to operational policies and procedures, reporting any changes as needed.
• Contribute to team efforts by accomplishing related results.
• Provide superior customer service consistently.
• Answer the telephone promptly and professionally.
• Communicate courteously and professionally with patients, visitors, providers, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.