Assistant Service Manager

Join Fox Subaru in Grand Rapids, MI, as a Full Time Assistant Service Manager and dive into a dynamic environment where excellence and teamwork thrive. This onsite position offers the opportunity to be at the forefront of customer service, ensuring our clients receive the highest level of care and attention. Collaborate with a passionate team in a professional setting that emphasizes fun and enthusiasm. You'll play a vital role in maintaining our reputation for honesty and respect while driving innovation in service management. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

Apply today to be a key player in our mission to provide outstanding automotive service.

Your day to day as a Assistant Service Manager

As an Assistant Service Manager at Fox Subaru, your day-to-day responsibilities will include overseeing the service team to ensure efficient operations and high-quality customer service. You will be responsible for coordinating service appointments, managing workflow, and ensuring timely completion of vehicle repairs. Daily tasks will involve interacting with customers to address inquiries and concerns, providing clear updates on vehicle status, and fostering an environment of teamwork and support among staff. You will also assist in training new technicians, ensuring they are equipped with the skills to uphold our standards of excellence. Monitoring service metrics and implementing improvements will be essential tasks, contributing to our goal of providing an exceptional customer experience.

Lastly, you will maintain a clean, organized work environment that reflects our commitment to professionalism and respect for both employees and customers.

Requirements for this Assistant Service Manager job

To excel as an Assistant Service Manager at Fox Subaru, you will need strong leadership and communication skills to effectively guide your team and engage with customers. A customer-focused attitude is crucial, as you will be the liaison between clients and technicians, ensuring their needs are met with enthusiasm and respect. Problem-solving abilities will be essential for addressing issues that arise in service delivery and for streamlining operations.

Additionally, a keen attention to detail will help you monitor service quality and maintain high standards. A collaborative spirit is vital to foster teamwork, while the capacity to multitask in a fast-paced environment will ensure that you efficiently manage service workflow. Lastly, having a passion for the automotive industry and a commitment to excellence will drive your success in delivering outstanding service every day.

Your next step

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!