Senior Manager, Professional Services

Senior Manager, Professional Services

The LaunchDarkly Global Professional Services (GPS) team is seeking a Senior Manager, Professional Services to lead and scale our rapidly growing consulting practice in North America. At LaunchDarkly, we believe modern software teams unlock innovation by controlling how they deliver and release software. Our mission is to empower customers to achieve faster, safer, and more impactful releases. The Professional Services team has proven to be the key to help guide customers to succeed in their transformation journey as they scale LaunchDarkly across the entire enterprise.

The Senior Manager, Professional Services will own a book of business across Enterprise, Strategic, and Corporate accounts, designing, selling, and delivering customer programs that drive measurable outcomes and long-term adoption. This highly visible leadership role blends strategic customer engagement, pre-sales engagement, and program delivery with team building and operational discipline.

With the Professional Services business having tripled in size in the last year, this is an opportunity to join a rocket ship and help shape the next stage of our growth.

Team Leadership & Growth

• Lead, coach, and scale a team of consultants and engagement managers, fostering a high-performance culture centered on customer outcomes, technical excellence, and continuous learning.
• Recruit, mentor, and retain top talent, building clear career paths and a services organization designed for scale.
• Build a culture of force multiplication, empowering the team and partners across the revenue organization.

Customer Engagement & Delivery Excellence

Program Design & Execution

Pre-Sales & Services-Led Growth

Cross-Functional Alignment

Business & Commercial Performance

Qualifications

Pay : Target pay ranges based on Geographic Zones

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

About LaunchDarkly

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by :

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.

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