Signature IT World Inc is hiring : Community Manager in Cleveland

Overview

Role : Community Coach and Manager

Location : Remote (PST)

Type : Fulltime

Job Description :

Schedule : 20 hours per week, any 2-hour overlap between 5 : 00–10 : 0 p.m. PST, Monday to Thursday, required for live events and team collaboration.

Industry : Consulting – Business Consulting / Management Consulting

Job Category : Sales / Marketing – Other Sales / Marketing

About Us

We’re on a mission to deliver exceptional outcomes for veterinary practice owners. As part of this mission, we’re building a world-class community experience that goes far beyond traditional networking. This role is at the heart of that effort — leading a thriving, high-touch community that makes members feel seen, supported, and inspired to grow.

Role Overview

The Community Manager will take full ownership of the member experience across onboarding, mastermind groups, online engagement, and in-person meetups. This is a strategic and execution-heavy role for someone who thrives in creating WOW moments, building strong relationships, and motivating others to connect, share, and take action. A core part of the role includes hosting group coaching calls with members, so candidates must have experience in both 1 : 1 and group coaching, backed by proven coach training or certification.

Responsibilities

• 1. WOW Onboarding Experience

Deliver a high-touch onboarding experience for every new member that sets the tone for value and trust.

Lead, schedule, and facilitate mastermind groups that deliver actionable insight and connection.

Maintain an active, positive presence in WhatsApp and forum-based groups.

Plan and coordinate local or national meetups that bring the community together face-to-face.

Maintain regular touchpoints with members to ensure they feel supported and heard.

Help members discover and move toward the right next step — including participation in our value estimate process and the sale pathway — through value-led conversations and connections.

Who You Are

A compassionate connector who naturally builds trust and loyalty.

An exceptional facilitator who can lead powerful discussions and bring out the best in groups.

A strategic operator with strong organizational skills and personal accountability.

A content-aware communicator who can capture key moments and wins for light social media use.

A continuous improver who looks for ways to make every member interaction more impactful.

An experienced community manager with a strong foundation in coaching or group facilitation — ideally trained in coaching frameworks that encourage insight, ownership, and peer-led breakthroughs.

A tech-savvy doer who leverages AI tools and CRM systems to streamline and scale.

Skills & Experience

Experience building or managing high-value communities or mastermind groups.

Strong communication and facilitation skills — with the ability to lead thoughtful discussions, ask powerful questions, and guide others without directing them.

Familiarity with platforms like WhatsApp, forums, and CRM tools.

Tech-forward and comfortable using AI-based tools and automation to enhance workflows.

A detail-oriented and proactive approach to project and event management.

Background in member success, community leadership, or events is a plus.

Formal training or certification in coaching (life, executive, or business coaching) strongly preferred.

Core Values

Relentless execution

Go big

Bold experimentation

Open, honest, and positive relationships

High standards and attention to detail

Leading by example

Accountability for results

Continuous learning

AI-first mindset

Why This Role Matters

This role is critical to creating a community that feels more like a privilege than a platform — one where each member experiences transformational value. You won’t just be managing engagement; you’ll be owning the end-to-end experience, shaping the future of a thriving network, and turning relationships into results.

Skills and Certifications

Community Management

Facilitation

Event Coordination / Member Engagement

Coaching Trained / Certified

2 to 5 years experience

Minimum Education – Bachelor’s Degree

Willingness to Travel – Occasionally

Thanks and Regards,

Priya Chauhan

Priya.c@sitwinc.com

Phone 1 614 927 1534

Signature IT World Inc.

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