Talent.com
No longer accepting applications
Director of Rooms Operations

Director of Rooms Operations

Pursell FarmsSylacauga, AL, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Title : Director of Rooms Operations

The Director of Rooms Operations oversees the Front Office, Housekeeping, Laundry, and Guest Services to deliver an exceptional and seamless guest experience from arrival to departure. Reporting to the General Manager, this role drives operational excellence, guest satisfaction, and financial performance across all Rooms divisions, ensuring adherence to Pursell Farms’ brand standards, regulatory requirements, and commitment to hospitality excellence.

ESSENTIAL JOB FUNCTIONS Guest Experience & Service Excellence

  • Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services to ensure consistent, superior service.
  • Enforce Rooms standards, policies, and procedures across all departments.
  • Lead all aspects of guest arrival and departure, ensuring prompt, professional, and friendly service.
  • Respond quickly to guest inquiries, requests, and concerns, resolving issues to maintain high satisfaction scores.
  • Review guest feedback and service metrics; identify and implement service improvements.
  • Ensure all Rooms team members maintain professional appearance, grooming, and engagement standards.
  • Maintain comprehensive knowledge of Pursell Farms’ facilities, services, and activities to assist staff in providing accurate, personalized recommendations.
  • Personally greet and assist VIP guests, ensuring experiences reflect Pursell Farms’ highest service standards.

Team Leadership & Development

  • Recruit, train, and retain a motivated, service-driven team across all Rooms divisions.
  • Communicate clear performance expectations; provide consistent coaching and feedback.
  • Ensure completion and documentation of all required training, including orientation, safety, and service.
  • Promote teamwork, accountability, and a positive culture aligned with Pursell Farms’ values.
  • Conduct performance reviews, salary adjustments, and disciplinary actions fairly and consistently.
  • Foster a safe, inclusive, and harassment-free workplace.

    • Financial Management & Profitability

  • Develop and manage annual budgets and objectives for all Rooms departments.
  • Monitor expenses, payroll, and productivity to meet financial goals.
  • Partner with Sales & Marketing to support room sales, group business, and promotions.
  • Evaluate vendors and suppliers for quality, cost efficiency, and reliability.
  • Recommend operational enhancements and cost-saving initiatives to the General Manager.

    • Safety, Security & Risk Management

  • Enforce all safety, sanitation, and emergency procedures across Rooms operations.
  • Ensure staff are trained in life safety, emergency response, and guest security protocols.
  • Partner with Security to maintain a safe, secure, and welcoming environment for guests and staff.
  • Respond to and report incidents promptly, minimizing risk and protecting Pursell Farms’ reputation.
  • Oversee Manager-on-Duty and Emergency Response programs as assigned.

    • Facility & Asset Management

  • Conduct daily inspections of guest rooms, public areas, laundry facilities, and Front Office spaces for cleanliness, maintenance, and presentation.
  • Ensure staff compliance with cash handling and credit card procedures.
  • Maintain preventive maintenance programs to protect assets and reduce downtime.
  • Coordinate repairs and improvements with Engineering and Maintenance.
  • Recommend facility upgrades, equipment purchases, and efficiency improvements.

    • Administrative Responsibilities

  • Complete departmental reports and documentation accurately and on time.
  • Contribute to budget preparation, forecasting, and operational planning.
  • Participate in special projects, task forces, and committees as assigned.
  • Ensure compliance with all Pursell Farms policies, brand standards, and applicable regulations.
  • Perform other duties as assigned.

    • DESIRED SKILLS & QUALIFICATIONS

    Education

  • Bachelor’s degree in Hospitality Management, Business, or related field required.
  • Certification such as Certified Hospitality Housekeeping Executive preferred.
  • Strong experience in Front Office, Housekeeping, Laundry, and Guest Services required.

    • Skills & Abilities

  • Strong financial acumen with experience in budgeting, forecasting, and analysis.
  • Proven leadership and team-building skills across multiple operational areas.
  • Excellent communication and interpersonal abilities with guests, staff, and vendors.
  • Proficiency in MS Office and property management systems.
  • Exceptional problem-solving, decision-making, and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Serves as a professional and enthusiastic ambassador of Pursell Farms at all times.
    • Create a job alert for this search

    Director Of Rooms • Sylacauga, AL, US

    Related jobs
    • Promoted
    General Dentist

    General Dentist

    Advantage Dental+Alexander City, AL, US
    Full-time +1
    A supportive team, patient-first mentality, and industry-leading benefits package are what you will enjoy as a member of our team. Are these missing in your career? Let's connect to discuss our oppo...Show moreLast updated: 30+ days ago
    • Promoted
    Hourly Operations Manager

    Hourly Operations Manager

    Alabama StaffingBirmingham, AL, US
    Full-time
    Raising Cane's Operations Manager.Initial hiring pay range (based on location, experience, etc.At Raising Cane's Chicken Fingers, we serve only the most craveable chicken finger meals it's our One...Show moreLast updated: 15 days ago
    • Promoted
    Region Coach

    Region Coach

    Pizza HutAlexander City, AL, US
    Full-time
    JJB is a large franchisee of Pizza Hut and currently operates 52 locations in Mississippi and Louisiana and has plans for future growth. We are passionate about building a strong A-Team that can gro...Show moreLast updated: 30+ days ago
    • Promoted
    Airport Operations Assistant

    Airport Operations Assistant

    TradeJobsWorkforce35135 Riverside, AL, US
    Full-time
    As a Airport Operations Assistant, you will be responsible for supporting airport operations and passenger services, including : assist passengers with check-in and boarding processes.Duties and res...Show moreLast updated: 30+ days ago
    • Promoted
    Managing Director

    Managing Director

    Caregiving Company LLCBirmingham, AL, US
    Full-time
    Base Salary + Profit Sharing Component).The Managing Director serves as the senior leader of the local office, responsible for providing strategic direction, driving operational excellence, and cul...Show moreLast updated: 6 days ago
    • Promoted
    Director Of Clinical Practice (Hospice)

    Director Of Clinical Practice (Hospice)

    BrightSpring Health ServicesSpringville, AL, United States
    Full-time
    Director Of Clinical Practice (Hospice).Director of Hospice Clinical Practice.Hybrid Position (Remote with 25-75% Travel). Provide oversight, leadership and support relating to clinical practice and...Show moreLast updated: 3 days ago
    • Promoted
    General Manager

    General Manager

    SonicBirmingham, AL, US
    Full-time
    As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, and efficient manner so that gues...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Rooms Operations

    Director of Rooms Operations

    Pursell FarmsSylacauga, AL, US
    Full-time
    Title : Director of Rooms Operations.The Director of Rooms Operations oversees the Front Office, Housekeeping, Laundry, and Guest Services to deliver an exceptional and seamless guest experience fro...Show moreLast updated: 2 days ago
    • Promoted
    Mill Finance Leader (Lumber) AL

    Mill Finance Leader (Lumber) AL

    Koch IndustriesTalladega, AL, United States
    Full-time
    Building Products | Georgia-Pacific is seeking an experienced Mill Finance Leader to join our Lumber Operations Finance team, supporting our manufacturing facility in Talladega, AL.This critical ro...Show moreLast updated: 15 days ago
    • Promoted
    Non Profit Executive Director

    Non Profit Executive Director

    TradeJobsWorkforce35135 Riverside, AL, US
    Full-time
    Non Profit Executive Director Job Duties : Responsible for planning, organization, and direction of the organization's ope...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Claims Operations

    Director of Claims Operations

    ProtectiveBirmingham, AL, US
    Full-time
    The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the&nbs...Show moreLast updated: 3 days ago
    • Promoted
    Director of Operations (DOO)

    Director of Operations (DOO)

    Hilton Garden Inn Oxford ALOxford, AL, US
    Full-time
    Come join our team in an always changing and fast paced position as a Director of Operations.The DOO runs the hotel in the General Manager's absence. You will assist department heads and manager...Show moreLast updated: 23 days ago
    • Promoted
    American Airlines Operations Coordinator

    American Airlines Operations Coordinator

    TradeJobsWorkforce35135 Riverside, AL, US
    Full-time
    Take the next step in your career as our new American Airlines Operations Coordinator to monitor schedules, assign crews, and manage airport operations. Work closely with your team to maintain high ...Show moreLast updated: 30+ days ago
    • Promoted
    Hospital Front Desk Associate

    Hospital Front Desk Associate

    TradeJobsWorkforce35135 Riverside, AL, US
    Full-time
    In this role, the Hospital Front Desk Associate, where you will assist with packaging, labeling, and preparing items for delivery, work with supervisors to meet daily goals, and manage simple recor...Show moreLast updated: 30+ days ago
    • Promoted
    GENERAL MANAGER

    GENERAL MANAGER

    Moe'sBirmingham, AL, US
    Full-time
    Moe's Southwest Grill General Manager Opportunity.Pay : $65,000 - $75,000 based on experience.Large franchise group with growth opportunities. Opportunity to become an operating partner in 1-2 years ...Show moreLast updated: 30+ days ago
    • Promoted
    Job Coach

    Job Coach

    GoodwillChildersburg, AL, USA
    Full-time
    Join the Goodwill team and make a difference in your community by helping others find employment and career success.As a Job Coach, you will work with individuals with disabilities, veterans, and o...Show moreLast updated: 17 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarAlexander City, AL, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 17 days ago
    • Promoted
    Area Coach

    Area Coach

    Pizza HutAlexander City, AL, US
    Full-time
    HWY 280, Alexander City, AL ID#d678f1b2-fa07-4788-bd31-ab5d011047ae.Deep functional knowledge of operational, financial, people and customer performance metrics, product specifications and manageme...Show moreLast updated: 30+ days ago