Director, Sales and Service

paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan

United States, Maryland, Bel Air

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference.

This position is eligible for a $500 sign-on bonus.

Summary :

The Freedom Federal Credit Union Director of Sales and Service is responsible for overseeing the strategic direction and daily operations of the Member Service functions within the credit union. This includes ensuring exceptional service delivery, developing and implementing member engagement strategies, overseeing staff performance, and aligning services with the credit union's mission and strategic goals.

This position will be responsible for the oversight of and work with all Harford County branches.

• Strategic Leadership :

Develop and implement sales and service strategies to meet organizational goals.

Champion a member-first culture across all service channels.

Optimize workflows and processes to improve efficiency and service delivery.

Knowledge, Skills, and Abilities

Required Experience

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and / or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and / or advising others on matters of significance.

COMPANY INFORMATION :

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include :

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military / Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.

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