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Chargeback Analyst

Chargeback Analyst

Macpower Digital Assets EdgeDraper, UT, United States
2 days ago
Job type
  • Full-time
Job description

Job Summary : The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication . This role requires a strong understanding of payment card risk management , with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards . The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.

Key Responsibilities :

  • Issuing Chargeback Management : Review, research, investigate, and submit outgoing chargeback disputes to processors.
  • Merchant Dispute Handling : Review, research, and prepare representment letters for incoming merchant disputes.
  • Chargeback Reconciliation : Update and track chargeback status to ensure timely resolution.
  • Customer Communication : Respond to documentation requests via email and phone calls professionally.
  • Compliance & Performance Standards : Ensure dispute milestones are met within required timeframes.
  • Data Management : Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements :

  • Minimum 2 years of chargeback / payment card risk management experience (required).
  • Minimum 2 years of customer service experience (required).
  • Strong data analysis and investigative reporting skills.
  • bility to resolve transaction / payment issues independently without complete process guidance.
  • Clear and effective communication skills for managing customer interactions.
  • Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
  • bility to make sound judgment calls in dispute resolution.

    • Core Competencies :

  • Fast Learner & Tech-Savvy
  • Excellent Communicator
  • Reliable Team Player
  • ttention to Detail
  • Self-Starter & Problem-Solver
  • Thrives in a Fast-Paced Environment
  • Independent Decision Maker with Strong Analytical Skills

    • Work Schedule & Hiring Process :

  • Work Hours : 9 AM - 6 PM CST

    • Interview Process :

  • Round 1 : Hiring Manager (Zoom Interview)
  • Round 2 : Team Lead (Zoom Interview)
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    Analyst • Draper, UT, United States