Director of Operations

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Director of Operations

About Morningside Insurance Group

Morningside Insurance Group is a culture-focused, rapidly growing insurance and financial services agency dedicated to the Siouxland community and Omaha metro. Our culture is built on Trust, Communication, Celebrating Success, Positivity, and Growth. We are seeking a visionary operational leader to build the robust backbone of our business and drive our future success.

The Opportunity : Role Summary

We are looking for a strategic, people-focused Director of Operations to join our executive team. This is a pivotal, high-impact role for a rapidly scaling agency, serving as a critical partner to the CEO with a clear path for increased leadership responsibility. Your mission is to support and uplift our team of 14+ professionals by designing and implementing systems that maximize their effectiveness and efficiency. This is a role about leadership, not management , focused on driving employee longevity, agency profitability, and customer retention.

What You'll Do : Key Responsibilities

• Strategic Leadership & Expansion : Partner with the CEO to execute the strategic growth plan, including identifying and integrating new office locations (scratch builds or acquisitions). Translate strategy into clear operational goals and procedures.
• Process Optimization & Scalability : Analyze core business processes, identify bottlenecks, and design streamlined, scalable workflows. Champion new tools and technologies to enhance productivity and the client experience.
• Financial Management : Oversee budgeting, financial planning, and P&L management for operations. Monitor resource allocation and drive initiatives to improve cost-effectiveness.
• Team Enablement : Lead and mentor operations and service teams, fostering a high-performance culture. Act as a support system, removing obstacles, and aligning team development with external coaching.
• Cross-Functional Collaboration : Act as the central hub for inter-departmental communication, process alignment, and resource / capacity planning.

Qualifications & Experience

• A proven people-focused leader (not a manager) with an ability to support and empower high-performing teams.
• Experience and vision for scaling operations in a high-growth environment.
• Strong financial acumen, including budgeting, P&L management, and operational finance.
• Experience implementing and optimizing operational systems. Familiarity with tools like Ricochet 360, Google Workspace, ADP, and QuickBooks is a plus.

Details

• Location : Hybrid - Sioux City, Council Bluffs, with required travel to all affiliated offices twice a month per office.
• Schedule : Full-Time, Exempt. Monday - Friday, 8 : 00 AM to 5 : 00 PM.
• Reports to : Agency Owner / CEO.

What We Offer

• Competitive salary with a performance-based bonus structure. Target income of $150,000
• Hybrid work model.
• Two weeks of Paid Time Off (PTO) and paid company holidays.
• 401(k) plan with a company match.
• A seat at the leadership table with a direct impact on the company's trajectory and a clear path for growth.
• A vibrant, collaborative, and positive work environment where success is celebrated.

Morningside Insurance Group is an Equal Opportunity Employer.

Flexible work from home options available.