Ecommerce Operations Specialist - Junior

Overview

The Fountain Group is currently seeking a Web Store Operations Specialist for a prominent client of ours. This position is located in Framingham, MA. Details for the position are as follows :

Job Title

Web Store Operations Specialist

Location

Framingham, MA

Pay Range

$31.50 $32.58 per hour

Employment Type

Full-Time - Hybrid position Onsite Tuesday & Wednesday

Job Summary

We are seeking a detail-oriented and analytical Web Store Operations Specialist to support and optimize the daily operations of our eCommerce websites. In this role, youll help drive online sales by ensuring accurate product categorization, seamless site merchandising, and smooth execution of web operations. Youll collaborate across multiple departmentsincluding Merchandising, Marketing, Analytics, and Productto maintain and enhance the online customer experience.

Key Responsibilities

• Ensure accurate and engaging site merchandising across all eCommerce platforms through daily product categorization, taxonomy execution, and regular site audits.
• Manage product visibility through rejection resolution and sweeping processes to ensure optimal online presentation.
• Execute a range of operational tasks including marketing promo setup, shipping detail updates, filter audits, and static content management.
• Monitor, document, and troubleshoot technical issues and work cross-functionally to resolve them efficiently.
• Maintain and document Standard Operating Procedures (SOPs) for all workflows and key processes.
• Identify and support opportunities for process automation and operational efficiency improvements.
• Conduct competitive and industry research; summarize findings and make strategic recommendations.
• Partner with cross-functional teams regularly to support promotions, product launches, and other initiatives.
• Proactively problem-solve and minimize disruption to the business or customer experience.

Required Qualifications

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