Chief Concierge Manager

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Chef Concierge Manager

Summary

The Chef Concierge Manager is responsible for the management and day-to-day operations of the Concierge and Guest Relations department.

Essential Functions

• Maintaining adequate staff levels at all times
• Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
• Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to ensure guest experience is second to none
• Ensure efficient provision of service at Concierge Desks in the entryway and reception
• Guaranteeing guest requests are satisfied efficiently
• Maintain an accurate log of events regarding guest contact and requests
• Develop, implement and maintain new procedures for Concierge operations that improve processes and communication for daily Concierge operations
• Properly communicate with Resort any changes or updates with local attractions and destinations to ensure awareness and increase positive relationship between resort and the community

Qualifications

Physical Demands

Most work tasks are performed indoors. Position requires walking, standing, and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

In the United States we are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.