IT Support Specialist - Hardware & Deployment Services at Luxoft San Antonio, TX

Overview

IT Support Specialist - Hardware & Deployment Services job at Luxoft. San Antonio, TX.

Project Description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

• Image and deploy hardware / software for new hires and acquisitions.
• Recover and re-image existing hardware for re-deployment.
• Follow all escalation procedures according to service level agreement
• Use remote control tool to assist end users when needed
• Provide an accurate record of each call in incident management tracking tool
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives

Mandatory Skills Description

Nice-to-Have Skills Description

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