Director, Partner Management

Director, Partner Management

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Director, Partner Management do at Fiserv?

As a successful Director, Partner Management, you will lead a team acting as an extension of our client's business representing Fiserv. You will be accountable for a client segment's strategic and operational outcomes.

What You Will Do

Provide consultation, cross-functional leadership to Fiserv support teams and manage the overall day to day relationship

Develop strategies, processes and people to effectively manage the client segment

Develop a trusted partner relationship with client segment stakeholders and executive sponsors

Lead and develop a Partner Management team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes

Develop and implement effective strategies and processes to manage client segment

What You Will Need To Have

7+ years experience building productive and profitable working relationships with clients

7+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives

5+ years of leadership and direct report management experience

Ability to identify new revenue streams, including product and professional services

What Would Be Great To Have

Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and / or military experience

Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes

Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product / platform upgrades, fee revisions and system enhancements

Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing / maintaining standard operating procedures

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please : Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity : Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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