Total Rewards Specialist

The Total Rewards Specialist will be responsible for supporting the Senior Manager of Compensation and Benefits by providing effective communication, vendor management, and general support in executing the company's Total Rewards (Benefits and Employee Engagement) programs, initiatives, and strategic objectives. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Assist with the daily administration of the benefit plans. Assist with resolving employees' questions regarding benefits. Liaison with carriers, broker, and employees. Assist in creating and maintaining benefit communications to help increase employee understanding of the benefit plans. Partner with benefit vendors for issue resolution, as needed. Assist with annual benefits open enrollment and new hire benefits enrollment. Utilize existing systems and processed to update life event requests. Assist with the collection of Benefit premiums for employee on a leave of absence. Respond to inquiries from Short and Long Term Disability carrier. Maintain Summary Plan Descriptions, Plan Documents, Benefit Summaries and Summary of Benefits and Coverage (SBCs). Distribute required notices for Health Plan and 401(k) Plan. Process monthly insurance billings, review for accuracy, and ensure timely payments of benefits invoices for all group plans. This includes providing necessary reports for allocation / billing charges to the Finance department. Ensure compliance with regulatory reports relating to Affordable Care Act. Respond to 401(k) inquiries from employees relating to enrollments, plan changes and contribution amounts. Ensure compliance with all applicable federal, state and local laws and regulations, as well as internal policies. Coordinate day-to-day processing and execution of Employee Engagement programs including but not limited to service award program, tuition reimbursement, CEU reimbursement programs, referral bonus program as well as execution of newly developed programs in the future. Track and process sign-on bonuses. Assist with employee engagement survey. Coordinate ordering and tracking of semi-annual shirts and annual holiday gifts for employees. Ability to develop new approaches, streamline processes and create positive customer interactions. Maintenance of employment files through third-party vendor. Verify Employment and distribute mail. Identify confidential information and maintain strict confidentiality of information. Promote customer satisfaction, both internal and external. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures. Regular and reliable attendance is required for the job. Qualifications / Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include : High school diploma or GED required; college degree preferred. Basic knowledge of benefits and employee engagement processes preferred. Strong verbal communication skills with the ability to counsel and tactfully assist people with sometimes difficult situations. Strong attention to detail and the ability to prioritize and organize work. Excellent written communication skills. Ability to develop new approaches, streamline processes and create positive customer interactions. Critical thinking skills and a proactive approach to problem solving. Strong analytical skills with the ability to research, organize, and present data. Manage multiple tasks simultaneously and quickly adapt to changes in work assignments. Proactively address issues and anticipate need for information. Ability to thrive in fast-paced, deadline driven work environment. Must have proficient computer skills, including Microsoft Office (Word, Excel and Outlook); proficiency in USRC applications required within 90 days of hire. All Full Time employees are eligible for the following benefits :

• Medical / Pharmacy
• Dental
• Vision
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• Voluntary Benefits
• PTO All Part Time employees are eligible for the following benefits :
• 401k with employer match
• PTO