Area Operations Manager

Impact

As a remote Area Operations Manager, you will manage operations in the Michigan and Ohio subregion, ensuring Shipt has the right balance of shoppers and drivers each day to deliver products from our retail partners in a timely manner.

Each day you will begin by reviewing data from the prior day : total number of orders, number of rescheduled or delayed orders, average delivery time, etc.

You will review this information using data tooling software such as Snowflake or Tableau and Google Sheets. You’ll also review upcoming weather data, holiday calendars and statistics for specific stores, along with other key data to decide if any changes need to be made to upcoming delivery hours or incentive arrangements given this new information.

You’ll deep dive into your market and partner cross functionally to drive your business performance. Travel will be required at least once a quarter, visiting key metros to maintain retailer relationships and better understand issues facing shoppers on the Shipt platform, drivers and retail partners.

What You’ll Need to Be Successful

• You have completed coursework in data analytics or statistics that taught you how to use patterns and trends to solve problems.
• You have a minimum of 5 years of experience using data tooling (SQL, Tableau / Looker / Thoughtspot (or comparable), and Excel / Google Sheets) to solve problems in an operational role in an on-demand, retail or startup environment.
• You feel confident engaging with shoppers to gain knowledge / feedback on how to improve local operations through focus groups, meetups, and surveys.
• You have worked in an environment where you learned how to set incentive strategy and execution for shoppers and drivers in your subregion, as well as setting independent contractor onboarding targets and strategy analysis
• You enjoy building project plans, assign project ownership, and manage the success of project completion.
• Potential to manage up to two direct reports - Operations Coordinators - and develop their skills so they are continually gaining knowledge.
• A valid driver’s license and vehicle for local travel

Work Arrangement :

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections.

In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally.

We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities.

Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.