Urgent Care Systems Administrator Director

Position Summary :

To plan, develop, implement and evaluate On Demand Care services across Park Nicollet Health Services and Heath Partners Medical Group Clinics in collaboration with key operational and medical group leaders.

Scope of accountability includes all Urgent Care locations and services.

This position collaboratively works with the designated VPs, Chiefs, Assistant Medical Directors, Medical Directors and Department Chairs to make strategic and operations decisions for Urgent Care to create preferred options that are easy to access, easy to use, are timely, affordable, consistent and reliable.

Education and Qualifications :

BA / BS in health care / management; master’s degree preferred

5-10 years of clinic / health care experience, including management experience

Demonstrated skills in effective leadership and team building

Ability to establish and maintain effective working relationships with internal customers and colleagues at all levels of the organization

Demonstrated ability to develop strategic, operational and business plans

Ability to identify and solve problems using principles of continuous quality improvement; additional Lean experience preferred

Strong written and verbal communication skills Effective public speaking and presentation skills

Familiarity with matters of law, regulation, union contract and internal policies effecting the employment relationship Special Knowledge / Skills / Certifications / Licenses :

Is an effective group facilitator.

Knowledge of Federal / State / local regulations pertaining to health care management and health care financing and the implications for Urgent Care.

e.g. Right-To-Know, workers’ compensation, Patient Bill of Rights, HCFA, Medicare).

Knowledge of health care financing as applied to the delivery of and reimbursement for Urgent Care services.

Knowledge and understanding of Park Nicollet and HPMG rules, policies, practices, union contracts, medical staff bylaws and information systems.

Knowledge of Park Nicollet and HealthPartners / strategic goals and plans.

Knowledge of reimbursement restrictions, authorization policies / procedures and ability to interpret and implement contracts for programs.

Knowledge of the scope of services available locally, regionally and nationally for the patient with On Demand care needs.

Ability to think and plan creatively and futuristically.

Ability to decrease cost and increase revenue.

Ability to apply quality improvement techniques on a day-to-day basis

Additional Information :

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued.

It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization

At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations.

HealthPartners includes a team of 21, people dedicated to making a difference for our members, patients and the community.

Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities.

Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values

Mission : Our mission is to improve health and well-being in partnership with our members, patients and community.

Vision : Health as it could be, affordability as it must be, through relationships built on trust.

Values :

• Excellence We strive for the best results and always look for ways to improve.
• Compassion We care and show empathy and respect for each person.
• Partnership We are strongest when we work together and with those we serve.
• Integrity We are open and honest, and we keep our commitments.

What makes us unique?

At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do.

We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts.

We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design.

As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.