ITOC Administrator

SUMMARY At TBC, our core values are Passion, Partnership, and Innovation. Every day our team of highly qualified engineers and administrators work hard to empower our clients to transform and grow their companies.

The ITOC Administrator is a front-line employee for TBConsulting. The IT Operations Center is primarily responsible for providing 24x7x365 monitoring of alerts for internal and client systems and network environments.

On this team, the ITOC Administrator is responsible for supporting and monitoring IT Network / Security / Infrastructure platforms and providing day-to-day operational support.

Additionally, he or she coordinates and communicates planned upgrades, enhancements and maintenance for servers, infrastructure, and network systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Provide desktop support for TBC employees and clients Leverage monitoring applications to proactively identify issues and areas for improved performance Provide excellent customer service Complete systems installations and upgrades Oversee data storage and retrieval systems Systems & Networking monitoring and alerting Incident management & escalation Level I and II troubleshooting of systems, network, and security issues Asset tracking and management System administration Writing and updating runbooks (a manual containing an extensive set of instructions that help specialists maintain the daily routine and operations of a computer system or network) May perform other duties as assigned QUALIFICATIONS Required Skills / Experience At least an associate degree, or equivalent, in information technology, computer science, information security or related areas, or equivalent Experience in automating Windows desktop / laptop builds, network, server and troubleshooting and in Windows XP / 7 and Window Server Basic knowledge of UNIX servers, web scripting languages, network technologies, network devices and tools Proficiency in troubleshooting PC, peripherals and software upgrades and IT Administration Recommended Skills / Experience Bachelor’s degree in technology or business ITIL Foundations Certification Professional network and other computer certifications, such as A+ and MSCE HOW YOU KNOW IF THIS JOB MIGHT BE FOR YOU You enjoy taking on difficult problems and finding creative solutions.

You do not get flustered easily. If you do not find the answer right away, you will keep digging until you find it. You like meeting and working with new people.

You are comfortable engaging with people at all levels in an organization. You speak eloquently yet exude authenticity and trustworthiness.

You are motivated and driven to deliver value. You take ownership of your responsibilities and follow through on all client and team member requests and questions.

You are comfortable with change and multi-tasking. You enjoy learning new concepts and are quick on your feet. When things change, you know how to roll with the punches .

You are an excellent communicator verbal and written, capable of seeing clear expectations while listening to understand.

WORKING CONDITIONS This will be night shift working Sunday - Tuesday and every other Wednesday. 6 : 00pm - 6 : 00am. One week from home and one week at the office.

10% shift differential is paid once you move to nights. Work environment includes typical computer related noise levels and paper and equipment generated dust.

Exposure to video display terminals occurs on a regular basis. Incumbent is on call to provide support services during off hours.

Scheduled night and weekend work are required. Learned physical skill is required for keyboarding and use of peripheral equipment.

Moderate lifting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed in this job description are representative of knowledge, skill and / or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

A typical day in the life of an ITOC Administrator might include : Installing and configuring software, hardware, and networks Monitoring system performance and troubleshooting issues Communicating with clients to understand issues, share information or resolve issues Initial ticket triage and performing tier 1 and tier 2 troubleshooting for all incidents and alerts Provides excellent customer service and support to a variety of customers Escalation of issues to appropriate engineering teams and management Perform tasks in accordance with established policies, procedures, and processes Provide accurate and detailed work notes in ServiceNow to track incoming calls, troubleshooting efforts and fix actions Performs OS installation and patching Asset management and tracking System provisioning as requested Client Domain Services Provides centralized coordination for changes and outages Performs additional IT operational related duties as required Limited travel may be required. Powered by JazzHR