System Support Specialist - UKG / Kronos

Overview

We are seeking a detail-oriented and proactive System Support Specialist - UKG / Kronos to join our team. This role is pivotal in ensuring the smooth operation and optimization of our UKG Ready platform, supporting key modules such as Core HR, Payroll, Time and Labor, Benefits, Performance, and Talent Acquisition. You will serve as the go-to expert for system support, user training, and process improvement across our school division.

Responsibilities

• UKG Ready Expertise : Serve as the subject matter expert for the UKG Ready platform, providing advanced, hands-on support across multiple modules.
• User Support & Issue Resolution : Act as the first point of contact for escalated system issues, offering timely troubleshooting and resolution for payroll, timekeeping, and leave management concerns.
• System Analysis & Optimization : Analyze system performance and user feedback to identify trends, recommend improvements, and implement new processes to enhance accuracy and user experience.
• Documentation & Training : Develop and maintain comprehensive user guides, FAQs, and training materials to support staff in navigating the system confidently.
• Cross-Functional Collaboration : Partner with HR, Payroll, and IT teams to ensure seamless system integration and alignment with organizational goals.

Required Qualifications

Preferred Qualifications

Seniority level

Employment type

Job function

Industries

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