Emergency Dispatcher

Future / General Interest Opening : Collection of applications / resumes for future use - not tied to a specific job opening.

JOB SUMMARY :

Responsible for performing technical radio communications involving the deployment of police, fire, public works, animal control, code enforcement, and EMS personnel according to request for service.

REPORTS TO :

The 911 / Public Safety Telecommunicator I is assigned to the Helotes 911 / Public Safety Communications Center and reports to the Director of Emergency Communications and / or the 911 / Public Safety Telecommunicator III in the absence of the Director. The 911 / Public Safety Telecommunicator I is a non-supervisory position.

ORGANIZATIONAL RELATIONSHIPS :

Uses tact, diplomacy and a helpful attitude in all contacts with the public and other employees; communicates effectively and courteously with the public, council, and coworkers in person, in writing and by phone.

ESSENTIAL JOB FUNCTIONS :

• Provides extensive support to the community and all emergency services providers.
• Effectively communicates and disseminates information accurately.
• Provides exceptional response to all calls for emergency services and citizen complaint resolutions.
• Answers calls for service, prioritizes and accurately communicates emergency information and determines and directs appropriate resources to a reported incident.
• Assigns emergency and non-emergency field units, as appropriate, to the incident.
• Maintains communications with police, fire, emergency medical service and other personnel, providing necessary support to field personnel via radio, telephone, computer and MDT's.
• Maintains the status and locations of all field units.
• Enters, updates, retrieves and communicates crime-related information from computer databases and the TLETS information system.
• Maintains detailed information utilizing the computer-aided dispatch module of the records management system.
• Follows all procedures in place relating to data entry to ensure consistency of data entry and to enhance retrieval ability.
• Effectively utilizes TCIC / NCIC / TLETS for all searches relating to vehicle registration confirmation, stolen / wanted searches, driver's license checks, computerized criminal history records, administrative messages, stolen / wanted confirmations and other system transactions.
• Provides support to the vehicle impound program by entering abandoned and impounded vehicle information into TCIC, as required.
• Maintains files on all impounded vehicles and releases impounded vehicles to owners providing proof of ownership and paying the required impound and towing fees.
• Performs a variety of record keeping, filing, indexing and other general clerical work, as necessary or required.
• Maintains databases for, but not limited to, parking permits, alarm permits, animal control impound / lost / found.
• Required to assist in other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES :

EDUCATION & EXPERIENCE :

CERTIFICATES & LICENSES :

PHYSICAL REQUIREMENTS :

WORK ENVIRONMENT :

WORK HOURS :

This job description is not an employment agreement or contract.

Management has the exclusive right to alter this job description at any time without notice.

THE CITY OF HELOTES IS AN EQUAL OPPORTUNITY EMPLOYER

Job Posted by ApplicantPro