• •AA Concierge Guest ExperienceCelebration, FL

Concierge Guest Experience

If you're looking for medical jobs, Celebration is home to a community that celebrates you your talents, skills, experience and passion. It's our hope that as a future member of the AdventHealth Celebration team, you'll help us deliver whole-person health care to our neighbors in Osceola, Orange, Polk and Lake counties.

Join our team of Celebration nurses, medical assistants, nurse assistants, patient care and health administration professionals. Together, we'll keep imagining ways to support our patients, families and communities as we continue to grow our facilities and services. Start your career at AdventHealth Celebration.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The Concierge is spontaneous and enthusiastic with a desire to assist and serve others by delivering exemplary customer service. Follows all department policies when completing required tasks. Ensures confidentiality of patient and department information by adhering to HIPAA and other accrediting and regulatory bodies. Appropriately uses service-recovery methods if problems arise. Accountable for appropriately documenting and maintaining spreadsheets and / or logs. Takes personal responsibility for understanding and implementing any department / facility changes that affect self, team, staff and guests. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Represents Concierge Services to the highest caliber at all times. Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) of all ages in a helpful and courteous manner using appropriate verbal greeting and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Exhibits a spontaneous and enthusiastic desire to assist and serve others by delivering exemplary customer service.

Anticipates and responds to inquiries and / or needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations and has a working knowledge of all pertinent locations on campus. Diffuses difficult issues in appropriate manner. Uses appropriate gestures and posture during all encounters with guests and co-workers.

Utilizes outstanding telephone communication skills by answering calls within three rings includes first name and offers assistance using a friendly and warm tone. Exhibits exceptional listening skills in order to meet needs of callers. Has full working knowledge of transferring calls to other staff when necessary. Successfully accesses available resources in order to provide prompt and accurate information to callers.

Serves as definitive resource for a wide variety of guest and / or staff inquiries and needs. Successfully utilizes and navigates the Internet and other information or communication technology to provide information and solutions based on inquiries or assigned tasks. Has working knowledge of local community destinations and resources and proactively ensures customers are aware of such services.

The expertise and experiences you'll need to succeed :

Minimum qualifications :

Ability to use discretion when discussing personnel / patient related issues that are confidential in nature

Ability to be responsive to dynamic matrix of hospital needs and act accordingly

Typing skills equal to 15 wpm, net

Self-motivation, quick thinking and problem-solving abilities

Proficiency in performance of computer knowledge including Microsoft Outlook and Excel

Proficiency in Internet searching functions and basic math functions

Capability in communicating professionally and effectively in English, both verbally and in writing

Preferred qualifications :

Ability to speak and read (English / Spanish)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Patient Experience

Organization : AdventHealth Celebration

Schedule : Full-time

Shift : 1 - Day

Req ID : 25040358

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.