Hotel General Manager
Job Description
Job Description
Hotel General Manager
You've heard the names before The Big Cheese, El Capitan, or even Head Honcho. Whichever moniker suits your fancy, the job is the same.
To be the Heart of the Hotel, providing guidance, coaching, development, and support across all disciplines are the key initiatives that keep our teams afloat.
Think you can walk the walk? Then we've got an incredible opportunity for you! We're searching for a General Manager to lead our team to new heights of success.
About Us : At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service.
Heck, even the pineapples we wear on our lapels have gone platinum! What is Platinum Service? It is the promise to do unto others better than they could have ever imagined.
Intrigued? Continue reading about the next great rockstar we are looking to add to our Posse of Platinum Service Pioneers.
Culture and Values : We believe our team member experience, your experience, is vital to maintaining a positive and engaging workplace culture.
Our employee and guest satisfaction are of the utmost importance. We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.
We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlast its Founders and processes, decades after we are gone.
Our core values are our guiding principles.
- Accountability : We honor our commitments and each other with reliability and responsibility.
- Collaboration : Everyone's thoughts and opinions are important.
- Empowerment : We learn from our successes and failures and strive to evolve as we grow.
- Engagement - We are ambassadors in all aspects of our industry through advocacy.
- Innovation : We use creativity to turn the Ordinary into Extraordinary
- Integrity : We honor our promises and fulfill our commitments.
- Passion : We thrive because of our heartfelt commitment to unrivaled hospitality
- Transparency : We openly share successes and failures. We are accountable in all our business practices.
If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to hear from you!
Duties and Responsibilities :
- Provide strong leadership and coaching to Internal guests (Team Members), helping to mentor them and help them become the best version of themselves.
- Embody Pathfinder's core values and Platinum Service Culture to our internal and external guests
- Serve as an ambassador for property and Pathfinder by building strong relationships within the local community.
- Proactively recruit year-round for new Internal Guests via Social Media, Referral Program Awareness Campaign and Career Fairs
- Lead efforts to maximize market share (Revpar Index) through aggressive sales and marketing by actively coaching and leading team members to embody the "Everybody Sells" culture.
- Create value for the property in an empowered culture by fostering a culture of innovation, embodying a zero-based budgeting mindset, and maintaining a pristine building
- Other duties and responsibilities as assigned. This posting highlights the main outputs and does not include every task, duty, or responsibility.
Qualifications :
- Demonstrates excellent problem-solving and leadership skills
- High level of Emotional Intelligence
- Passion for delivering memorable experiences to external and internal guests
- Proactive mindset
- Results-oriented
- Strong desire to learn and grow as a hospitality professional
- Preferred but not required - bilingual in Spanish and English
Salary, Compensation, and Benefits :
- Annual Salary :
- 8 paid holidays, flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Health Insurance
- IRA Match Program
- Mental Health & Wellness Program including a Life Coach
- Employee Development Program
- Discounted hotel stays for brands within our portfolio
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